Apprentice Administrative Assistant

Marsh McLennan; Norwich; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Inclusive culture

Job summary

Marsh Portfolio Solutions (MPS) in Norwich is seeking an Apprentice Administrative Assistant to support Fast Track Account Managers and Team Leaders in a busy, high-volume insurance environment.

You will triage incoming risks, draft endorsements, chase documentation, and maintain accurate workflow records, developing your organisational, data-entry and customer service skills in a collaborative team.

Qualifications

• 5 GCSEs at Grades 9–4 (including English & Maths).
• Previous experience or interest in insurance operations or admin roles.
• Strong organisational skills with ability to prioritise and meet SLAs.
• Basic understanding of underwriting and policy administration processes.
• Excellent written and verbal communication; proactive and collaborative.

Responsibilities

• Triage incoming risks by reviewing submissions, highlight missing documents, and prepare briefing notes for Account Managers.
• Draft, process, and follow up endorsements; complete TSA and aggregate queries; ensure changes are recorded.
• Proactively chase outstanding information from brokers, carriers, and offshore teams to keep files moving.
• Check documents for completeness and accuracy before submission to Account Managers or carriers.
• Contribute to small process-improvement projects and help implement changes to workflows.

Education

5 GCSEs including English & Maths

Job description

Company:

Marsh

Description:

Apprentice Administrative Assistant

Marsh Portfolio Solutions (MPS)is a dynamic part of Marsh focused on delivering efficient, responsive support to clients and colleagues. Within MPS, theFast Trackteam plays an important role in handling high-volume work quickly and accurately, helping ensure risks are progressed smoothly and service standards stay high.

It’s a busy, collaborative environment where detail matters, priorities can change quickly, and teamwork is key. For someone starting their career, it offers a fantastic opportunity to build experience, develop confidence, and learn how a fast-moving insurance operation works from the inside.

About the role:

As anApprentice Administrative Assistant, you’ll be right at the heart of the action, supporting Fast Track Account Managers and Team Leaders within Marsh Portfolio Solutions (MPS). This is an exciting opportunity to kick-start your career in insurance and client service, gaining valuable hands‑on experience in a busy, fast-moving environment.

You’ll help keep everything running smoothly by taking ownership of key administrative tasks, including triaging incoming risks, preparing endorsements, chasing supporting documentation, and keeping workflow records accurate and up to date. It’s a brilliant role for someone who’s organized, proactive, and ready to learn — with the chance to make a real impact from day one.

What can you expect:

• A busy, fast-paced environment where you’ll support Fast Track Account Managers and Team Leaders in Marsh Portfolio Solutions.

• Hands‑on experience across a wide range of administrative and operational tasks.

• The opportunity to build knowledge of insurance processes, underwriting frameworks, and policy administration.

• A collaborative team culture where accuracy, initiative, and continuous improvement are valued.

• The chance to develop your skills and confidence while making a real contribution from day one.

We will count on you to:

• Triage incoming risks by reviewing submissions on receipt, checking them against Delegated Authority and the UW framework, highlighting missing documents, and preparing concise briefing notes for Account Managers.

• Support endorsements and policy administration by drafting, processing, and following up endorsements, completing TSA and aggregate queries, and ensuring changes are accurately recorded in policy and workflow systems.

• Proactively chase outstanding information from brokers, carriers, and the Mumbai team to keep files moving.

• Check documents for completeness and accuracy before submission to Account Managers or carriers, helping reduce rework.

• Support small process‑improvement projects, contribute ideas to streamline administrative workflows, and help implement agreed changes.

What you need to have:

• 5 GCSE’s at Grades 9 – 4 (including English & Math’s)

• Previous experience or deep interest in insurance operations, account administration, broking support, or a related administrative role.

• Strong organisational skills, with the ability to prioritise a high-volume workload and meet tight SLAs.

• A basic understanding of underwriting and policy administration processes.

• Excellent written and verbal communication skills, with confidence when corresponding with brokers, carriers, and offshore operations teams.

• High attention to detail and accurate data entry skills.

• A proactive, reliable, and collaborative approach.

What makes you stand out:

• An interest in insurance, account handling, or how policies and endorsements are managed.

• A keen eye for detail and a willingness to learn how to check, track, and update information accurately.

• An interest in working in a fast‑paced environment where priorities can change and teamwork matters.

• A proactive attitude and an eagerness to ask questions, learn quickly, and take ownership of your work.

• An interest in improving ways of working and helping teams stay organized and efficient.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.