Trainee Account Manager

Marsh McLennan; Norwich; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Marsh is seeking a confident, articulate Trainee Account Manager to join the QS Team in a hybrid role based in Norwich. You will manage day-to-day administration for QS-eligible risks under Quota Share agreements, coordinating with brokers, insurers and internal colleagues to ensure accurate processing and reporting.

The role welcomes trainees, graduates or career changers and offers exposure to stakeholder engagement, audits, compliance, and KPI-driven performance reporting within Marsh UK.

Qualifications

• Proven ability to build and maintain strong relationships with stakeholders at all levels of seniority and across diverse teams.
• Excellent verbal and written communication skills, with a collaborative and professional approach.
• Highly organised and detail-oriented, with a methodical approach to managing tasks and priorities.
• Strong customer service mindset, committed to delivering a positive and responsive experience.
• Ability to work effectively in a fast-paced environment, managing competing priorities and meeting tight deadlines.

Responsibilities

• Serve as the first point of contact for day-to-day communications with brokers and designated clients (Facility Insurers).
• Strengthen and grow account relationships between MPS and the Facility Insurers.
• Provide Casualty / Specie / FinPro QS Facility process training for Marsh broker colleagues.
• Address escalated issues and concerns in a timely and effective manner, manage expectations, and elevate major issues when needed.
• Develop an understanding of client businesses by conducting research and providing industry analysis.
• Support day-to-day management of designated accounts, preparing electronic submissions and facilitating risk placement via Whitespace.
• Present Facility performance analysis to our Facility Insurers.
• Report to senior colleagues on relationship satisfaction to ensure mutual understanding with stakeholders.
• Develop fluency in Marsh’s and Facility Insurer’s products and operations to enrich work and capabilities.

Skills

Relationship management

Communication

Organised

Customer service

Prioritisation

Education

Recent graduate

Tools

Excel

Whitespace

Job description

Company:

Marsh

Description:

Marsh Portfolio Solutions (MPS) is a dynamic, client-centric practice within Marsh UK, responsible for placing and managing innovative portfolio placement solutions on behalf of Marsh Specialty Practices. Our team of 50 specialists provides intermediary services to insurer clients, including sophisticated management information and innovative placement structures.

We are looking for a confident, articulate Trainee Account Manager to join the team and work alongside the Quota Share (QS) Team. In this role, you will manage the day-to-day administration of QS-eligible risks under Quota Share agreements, ensuring transactions are accurately recorded and processed. You will work closely with Casualty / Specie / FinPro Practice brokers and Facility Insurers, supporting stakeholder engagement, delegated authority audits, compliance activities, and performance reporting. This collaborative role requires strong attention to detail, stakeholder management skills, and a proactive approach to meeting contractual KPIs and SLAs.

For this role we’re happy to consider trainee-level applicants (e.g., recent graduates, school leavers, as well as those who are perhaps looking for a change in career).

This is a hybrid working role, with a requirement to work three days a week in the Norwich office.

We will rely on you to:

• Serve as the first point of contact for day-to-day communications with brokers and designated clients (Facility Insurers), following up on correspondence.

• Work to strengthen and grow account relationships between MPS and the Facility Insurers.

• Provide Casualty / Specie / FinPro QS Facility process training for Marsh broker colleagues.

• Address escalated issues and concerns in a timely and effective manner, help manage expectations, mitigate relationship risks, and apply judgment as to when to elevate major issues to senior colleagues ensuring operational compliance.

• Develop an understanding of client businesses by conducting research, providing industry or other analysis.

• Provide support in the day-to-day management of designated accounts, preparing electronic submissions and facilitating the placement of risks via Marsh’s designated online platform, Whitespace.

• Present Facility performance analysis to our Facility Insurers.

• Report to senior colleagues on relationship satisfaction to ensure a mutual understanding with both internal and external stakeholders.

• Develop and maintain a fluency in Marsh’s and Facility Insurer’s products, colleagues and operations to enrich work performed and develop improved capabilities for our clients.

• Support senior account managers on larger initiatives, complex accounts and ad hoc requests.

What you need to have:

• Proven ability to build and maintain strong relationships with stakeholders at all levels of seniority and across diverse teams.

• Excellent verbal and written communication skills, with a collaborative and professional approach.

• Highly organised and detail-oriented, with a methodical approach to managing tasks and priorities.

• Strong customer service mindset, committed to delivering a positive and responsive experience.

• Ability to work effectively in a fast-paced environment, managing competing priorities and meeting tight deadlines.

What makes you stand out:

• Previous experience in broking or underwriting, or a strong interest in developing in this area.

• Interest in the insurance market, ideally supported by relevant experience.

• Strong Excel skills, paired with clear and effective communication.

• Confidence in presentations and comfort working in a flexible, fast-paced role.

Why join our team:

• We support your growth through professional development opportunities, engaging work, and supportive leadership.

• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for clients, colleagues, and communities.

• Our scale provides a wide range of career opportunities, alongside benefits and rewards designed to enhance your well-being.

#hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.