Insurance Customer Care Specialist

Wrisk; Gillingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Wrisk is seeking an experienced Customer Support professional to join the Customer Support & Operations Team in Rainham, Essex. The role involves responding to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat.

Training is provided in the initial months, with ongoing development and routine audits to ensure high service standards. Interview process includes two rounds of competency-based questions.

Qualifications

• Excellent communication skills with clients and team, positive attitude.
• Reliable, with integrity and discretion.
• Excellent listening and empathy to understand customer needs.
• Professional and confidential handling of information.
• Responsive to customers fairly and in their best interest.
• Must have 12 months' insurance experience.

Responsibilities

• Handle customer enquiries across calls, post and live chat in line with SLAs.
• Achieve KPIs and individual targets.
• Administer policies and issue documentation within service standards.
• Support Customer Care to achieve business goals.
• Increase conversion and retention through exceptional service.
• Report and analyze key metrics to improve service.
• Identify process improvements and platform enhancements from feedback.

Skills

Communication

Team player

Integrity

Active listening

Discretion

Customer service

Job description

Wrisk is seeking an experienced Customer Support professional to join the Customer Support & Operations Team in Rainham, Essex. The role involves responding to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat.

Training is provided in the initial months, with ongoing development and routine audits to ensure high service standards. Interview process includes two rounds of competency-based questions.