Customer Experience Advisor - Multi-Channel Support

Acorn Group; Halesowen; On-site; GBP 27,000 - 29,000; Full time

Job summary

Acorn Insurance And MyPolicy in the UK is seeking a Customer Service Advisor to be the first point of contact for customers, colleagues and partners, delivering an exceptional service experience.

You will handle web, phone and email enquiries, enter data accurately, and support account processing while promoting My Policy services to build loyalty and satisfaction across the business.

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to multi-task, prioritise workloads and meet deadlines.
• Attention to detail and accuracy in data handling is required.
• Pro-active and well organised with a collaborative approach.

Responsibilities

• Serve customers across web, telephone and email channels.
• Enter data into My Policy systems accurately.
• Validate and process new customer accounts and enquiries.
• Maintain up-to-date knowledge of processes for products and services.
• Collaborate with peers and stakeholders to share best practices.
• Promote My Policy products to add value and loyalty.
• Provide admin support to keep account activities timely and accurate.
• Uphold high customer service standards in line with company values.

Skills

Strong communicat

Decision making

Customer service

Team player

Prioritise workloads

Pro-active and well organised

Adaptable

MS Office

Attention to detail

Skill development

Tools

MS Office

Job description

Acorn Insurance And MyPolicy in the UK is seeking a Customer Service Advisor to be the first point of contact for customers, colleagues and partners, delivering an exceptional service experience.

You will handle web, phone and email enquiries, enter data accurately, and support account processing while promoting My Policy services to build loyalty and satisfaction across the business.