Insurance Coordinator (Full-time) 5-day work week

Adventist Health Hong Kong; Doncaster; On-site; GBP 32,000 - 45,000; Full time

Job summary

Adventist Health Hong Kong in the United Kingdom (Doncaster) seeks a skilled insurance billing liaison to ensure smooth coverage verification, pre-authorisation, and claims processing. You will coordinate between hospital, insurers, and patients to secure timely payments and accurate billing.

The role requires strong communication, organizational and customer service skills, with experience in health care insurance and proficiency in MS Office.

Qualifications

• University degree or higher required.
• Experience in health care or medical insurance preferred.
• Excellent communication and customer service skills.
• Detail oriented with ability to multi-task.

Responsibilities

• Coordinate insurance processes including verifying coverage and pre-authorization.
• Liaise between hospital, insurers, and patients to ensure timely payments and accurate billing.
• Resolve billing inquiries and expedite claims with insurers.
• Collaborate across departments to improve direct billing operations.
• Provide guidance and training on insurance protocols.
• Attend meetings with insurers to address operations issues.
• Support budgeting and data analysis for the department.
• Perform other duties as assigned.

Skills

Organizational skills

Customer service

Communication skills

Time management

Problem solving

MS Office proficiency

Education

Bachelor's degree or above

Tools

MS Office

Job description

• Ensure smooth insurance-related processes including verifying coverage obtaining pre-authorization and managing claims
• Act as a liaison between the hospital, insurance companies, and patients to ensure timely payments, accurate billing and claims processing
• Communicate and coordinate with insurance companies to resolve billing inquiries, discrepancies and expedite claims
• Collaborate with other departments to streamline processes and improve efficiency on direct billing operational protocol
• Provide guidance, training and support to the department on insurance protocols and adherence to best practices
• Provide recommendations on new agreement and agreement renewal with potential / existing business partners
• Participate in various projects on the development, maintenance and enhancement of operations systems.
• Work with the team to facilitate the Budget Estimation.
• Participate in departmental planning, quality improvement plan and analysis.
• Support department / management by gathering, analyzing, formatting data into clear and actionable reports, and complaint handling.
• Organize and attend meetings with insurance companies for addressing / resolving operational issues, accelerating claims processing, and building mutual trust.
• Perform other duties as assigned

Duties

• Ensure smooth insurance-related processes including verifying coverage obtaining pre-authorization and managing claims
• Act as a liaison between the hospital, insurance companies, and patients to ensure timely payments, accurate billing and claims processing
• Communicate and coordinate with insurance companies to resolve billing inquiries, discrepancies and expedite claims
• Collaborate with other departments to streamline processes and improve efficiency on direct billing operational protocol
• Provide guidance, training and support to the department on insurance protocols and adherence to best practices
• Provide recommendations on new agreement and agreement renewal with potential / existing business partners
• Participate in various projects on the development, maintenance and enhancement of operations systems.
• Work with the team to facilitate the Budget Estimation.
• Participate in departmental planning, quality improvement plan and analysis.
• Support department / management by gathering, analyzing, formatting data into clear and actionable reports, and complaint handling.
• Organize and attend meetings with insurance companies for addressing / resolving operational issues, accelerating claims processing, and building mutual trust.
• Perform other duties as assigned

Requirement

• University graduate or above.
• 5 years of health care or medical insurance experience, preferably in provider relations nature
• Strong organization skills in maintaining and managing direct billing protocol and operation.
• With solid experience in service industry and customer service
• Demonstrate strong communication, customer service, interpersonal, time management, decision-making and problem-solving skills.
• Attention to details and excellent follow through on work tasks.
• Able to multi-task and work under pressure.
• Demonstrate proactive initiative and willingness to accept responsibilities.
• Proficiency in both spoken and written English and Chinese, including Mandarin.
• Proficiency in MS Office - Word, Excel, PowerPoint etc.