Healthcare Insurance Coordinator: Claims & Billing Ops

Adventist Health Hong Kong; Doncaster; On-site; GBP 32,000 - 45,000; Full time

Job summary

Adventist Health Hong Kong in the United Kingdom (Doncaster) seeks a skilled insurance billing liaison to ensure smooth coverage verification, pre-authorisation, and claims processing. You will coordinate between hospital, insurers, and patients to secure timely payments and accurate billing.

The role requires strong communication, organizational and customer service skills, with experience in health care insurance and proficiency in MS Office.

Qualifications

• University degree or higher required.
• Experience in health care or medical insurance preferred.
• Excellent communication and customer service skills.
• Detail oriented with ability to multi-task.

Responsibilities

• Coordinate insurance processes including verifying coverage and pre-authorization.
• Liaise between hospital, insurers, and patients to ensure timely payments and accurate billing.
• Resolve billing inquiries and expedite claims with insurers.
• Collaborate across departments to improve direct billing operations.
• Provide guidance and training on insurance protocols.
• Attend meetings with insurers to address operations issues.
• Support budgeting and data analysis for the department.
• Perform other duties as assigned.

Skills

Organizational skills

Customer service

Communication skills

Time management

Problem solving

MS Office proficiency

Education

Bachelor's degree or above

Tools

MS Office

Job description

Adventist Health Hong Kong in the United Kingdom (Doncaster) seeks a skilled insurance billing liaison to ensure smooth coverage verification, pre-authorisation, and claims processing. You will coordinate between hospital, insurers, and patients to secure timely payments and accurate billing.

The role requires strong communication, organizational and customer service skills, with experience in health care insurance and proficiency in MS Office.