Insurance Officer

Venn Group; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Venn Group is looking for an experienced Insurance Officer to join a large higher education organisation in London. You will be the main contact for insurance matters, handling claims, supporting renewals and ensuring appropriate cover across the institution.

You will liaise with brokers, insurers and internal stakeholders, maintain records, and drive governance and compliance activities. A proactive communicator with strong organisational skills will thrive in this role.

Qualifications

• Experience in insurance administration, claims handling, risk management or a related field
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent communication and stakeholder management skills
• Customer-focused approach with the ability to provide clear, practical advice
• Experience maintaining detailed and accurate records
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office applications and database systems
• Ability to work independently while collaborating across teams
• Experience in the public sector, higher education, or another complex organisation
• Knowledge of governance, compliance and regulatory requirements
• Relevant insurance, risk management, or business-related qualifications

Responsibilities

• Act as the first point of contact for all insurance-related enquiries
• Manage and coordinate insurance claims from notification through to resolution
• Liaise with brokers, insurers, loss adjusters and legal representatives as required
• Support the annual insurance renewal process, including collection and analysis of renewal information
• Maintain accurate records of policies, claims, renewals and related documentation
• Review and monitor insurance coverage to ensure organisational risks are managed
• Produce reports and management information relating to claims activity and insurance performance
• Develop and update insurance guidance, procedures and supporting documentation
• Support compliance, governance and assurance activities associated with insurance arrangements
• Build effective relationships with stakeholders across the organisation and provide expert advice
• Identify opportunities to improve processes and enhance the efficiency of insurance administration

Skills

Insurance administration

Claims handling

Risk management

Organisational skills

Communication

Stakeholder management

Microsoft Office

Database systems

Independent / cross-team work

Public sector / higher education

Education

Insurance / Risk management qualifications

Tools

Microsoft Office

Database systems

Job description

We are seeking an experienced and proactive Insurance Officer to join a large Higher Education organisation. This is an excellent opportunity for someone with insurance administration, claims handling, or risk management experience to play a key role in supporting the organisation's insurance programme. Reporting into the Finance team, you will act as the main point of contact for insurance matters, working closely with internal stakeholders, brokers, insurers, and external partners. You will help ensure that insurance policies are effectively managed, claims are handled efficiently, and appropriate cover is maintained across the organisation.

Key Responsibilities:

• Act as the first point of contact for all insurance-related enquiries
• Manage and coordinate insurance claims from initial notification through to resolution
• Liaise with insurance brokers, insurers, loss adjusters, and legal representatives as required
• Support the annual insurance renewal process, including the collection and analysis of renewal information
• Maintain accurate records of policies, claims, renewals, and related documentation
• Review and monitor insurance coverage to ensure organisational risks are appropriately managed
• Produce reports and management information relating to claims activity and insurance performance
• Develop and update insurance guidance, procedures, and supporting documentation
• Support compliance, governance, and assurance activities associated with insurance arrangements
• Build effective relationships with stakeholders across the organisation and provide expert advice on insurance matters
• Identify opportunities to improve processes and enhance the efficiency of insurance administration

Ideal Candidate Profile:

• Experience in insurance administration, claims handling, risk management, or a related field
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent communication and stakeholder management skills
• A customer-focused approach and the ability to provide clear, practical advice
• Experience maintaining detailed and accurate records
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office applications and database systems
• The ability to work independently while also collaborating effectively across teams
• Experience working within the public sector, higher education, or another complex organisation
• Knowledge of insurance policy administration, renewals, and claims management processes
• Understanding of governance, compliance, and regulatory requirements
• Relevant insurance, risk management, or business-related qualifications

Location:

London (Hybrid Working, 3 days on-site)