Insurance Claims Specialist - Drainage

Auger; Wallasey; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health plan

Team events

Career development

Referral bonus

Modern office

Mortgage & insurance services

Pension contribution

Job summary

Auger seeks Claims Technicians for its head office in Wallasey to handle drainage and water mains insurance claims, building strong relationships with insurers and clients throughout the claims journey.

The role focuses on liability assessment, proposal creation, and delivering a premium service with a high standard of customer care, while offering a comprehensive benefits package and clear progression opportunities.

Qualifications

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
• Good organisational abilities and attention to detail

Responsibilities

• Handle drainage and water mains insurance claims on behalf of a wide range of insurers, from standard policies through to premium cover
• Act as a dedicated point of contact, building strong relationships and delivering a tailored service throughout the claims journey
• Assess the liability of claims, and create proposals and quotes for on-site works
• Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication
• Coordinate with engineers and contractors as needed, keeping clients and customers updated and reassured at every stage
• Anticipate client expectations and go the extra mile to deliver a premium service experience

Skills

Excellent communication

Multi-tasking

Customer care

Teamwork

Problem solving

Organisational skills

Job description

Auger seeks Claims Technicians for its head office in Wallasey to handle drainage and water mains insurance claims, building strong relationships with insurers and clients throughout the claims journey.

The role focuses on liability assessment, proposal creation, and delivering a premium service with a high standard of customer care, while offering a comprehensive benefits package and clear progression opportunities.