Claims Handler

Auger; Wallasey; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health plan

Team events

Career development

Referral bonus

Modern office

Mortgage & insurance services

Pension contribution

Job summary

Auger seeks Claims Technicians for its head office in Wallasey to handle drainage and water mains insurance claims, building strong relationships with insurers and clients throughout the claims journey.

The role focuses on liability assessment, proposal creation, and delivering a premium service with a high standard of customer care, while offering a comprehensive benefits package and clear progression opportunities.

Qualifications

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
• Good organisational abilities and attention to detail

Responsibilities

• Handle drainage and water mains insurance claims on behalf of a wide range of insurers, from standard policies through to premium cover
• Act as a dedicated point of contact, building strong relationships and delivering a tailored service throughout the claims journey
• Assess the liability of claims, and create proposals and quotes for on-site works
• Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication
• Coordinate with engineers and contractors as needed, keeping clients and customers updated and reassured at every stage
• Anticipate client expectations and go the extra mile to deliver a premium service experience

Skills

Excellent communication

Multi-tasking

Customer care

Teamwork

Problem solving

Organisational skills

Job description

We're looking for Claims Technicians to join the team at our Head Office in Wallasey. Our total package is worth £29,570.79- £33,929.90

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Salary between £25,896.48- £29,791.37 dependant upon experience.
• Annual Bonus – approx.
• £2000 - £2500
• 5.5% Pension Contribution

Working Hours

• Full Time – 37.5hrs per week

Leave

• 22 Days Annual Leave + 8 Bank Holidays
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

• Handle drainage and water mains insurance claims on behalf of a wide range of insurers, from standard policies through to premium cover.
• Act as a dedicated point of contact, building strong relationships and delivering a tailored service throughout the claims journey
• Assess the liability of claims, and create proposals and quotes for on-site works
• Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication
• Coordinate with engineers and contractors as needed, keeping clients and customers updated and reassured at every stage
• Anticipate client expectations and go the extra mile to deliver a premium service experience

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
• Good organisational abilities and attention to detail

You’ll be a great fit for Auger if:

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are looking for a stable place to build a long-term career
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information, please visit our website;

www.auger.co.uk