Insurance Claims Handler (0962)

Transport for Wales; Pontypridd; On-site; GBP 24,000 - 36,000; Full time

Job summary

Transport for Wales is seeking an Insurance Claims Handler on a 12-month fixed-term contract, 30 hours per week, to administer claims, gather documentation, and assess liability and quantum while flagging fraudulent activity.

You will record claims, liaise with the Legal & Insurance Manager and TfW insurers, and negotiate settlements for valid claims while supporting process improvements and risk mitigation across the organisation.

Qualifications

• Hold a relevant Insurance or Legal qualification or equivalent experience.
• Experience handling liability claims and assessing causation.
• Ability to interrogate data to identify root causes.

Responsibilities

• Record new insurance claims onto the system and maintain reserves.
• Request documentation from stakeholders to support liability and quantum.
• Assess documentation to identify fraudulent claims and advise on settlement.
• Liaise with the Legal & Insurance Manager and insurers to provide updates and instructions.
• Negotiate fair settlements with claimants or representatives in a timely manner.
• Monitor the claims system for accurate reporting and continuous improvement.

Skills

Liability claims

Negotiation

Data analysis

Cert CII / professional

Education

Cert CII

CILEX

LLB

Job description

Please note: this is a 12 month fixed-term contract, working 30 hours a week.

The Role

The Insurance Claims Handler is responsible for the administration and effective and fair handling of the Transport for Wales (TfW) group's Insurance claims by registering the claims, requesting documentation to investigate liability and quantum, and making recommendations on settlement whilst identifying any potential spurious or fraudulent claims.

Role Responsibilities

• Accurately record all new Insurance claims received onto the departments Claims Handling Information System, ensuring that all required fields are completed, and the claim is registered against the correct department and that an adequate reserve is recorded.
• Request all available documentation from managers, safety team and any other stakeholder department in a timely manner to support the investigation of the claim, both in liability and quantum and to ensure that TfW are complying with all legal timescales when handling any internal or external Service Level Agreements (SLA's).
• Assess all documentation in line with current legislation and advise on causation, liability and quantum ensuring that any potential spurious or fraudulent claims are flagged to protect TfW's funds.
• Regularly liaise with the Legal & Insurance Manager and stakeholders such as Transport for Wales Rail Ltd (the train operator), Amey Infrastructure Wales (the infrastructure managers), AMEY, Subsidiary companies of TfW and TfW's Insurers to provided face to face updates and to receive and provide instructions on the settlement of claims.
• Liaise with the claimant, claimant's legal representatives to negotiate a fair and equitable settlement of valid claims in a timely, appropriate, and expeditious manner in order to protect TfW's assets, financial interests and reputation.
• Regularly monitor and update the claims management system to ensure that all claims information held is updated correctly to ensure accurate reporting data can be provided to management.
• Assist with identifying any areas for improvement in service procedures to ensure that the risks of an incident occurring are mitigated, and proper records are maintained to maximise the chances of a successful defence of a claim.
• Assist with the administration and renewal of the insurances for TfW by obtaining relevant documentation as required by the Legal & Insurance Manager, brokers and Insurers and assist with the management of the Insurance policies, working with our solicitors, brokers and insurers on any policy queries and claims to ensure they act in accordance with our instructions
• Perform other such duties as required by the Legal & Insurance Manager from time to time and deputise in periods of absence.

Who We're Looking For

• Hold a relevant Insurance or Legal qualification such as Cert CII, LLB, CILEX or similar, or have equivalent experience.
• Demonstrable experience in a Liability Claims handling role.
• Ability to problem solve and interrogate data and information to identify the root cause(s) of problems.
• Working knowledge of property damage, personal injury and motor claims.
• Ability to Identify potential fraudulent claims.
• Negotiation and conflict management skills.
• Ability to engage with multiple stakeholders across different business levels from Executive level to frontline staff.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

Who We Are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.