Corporate Support Officer (0960)

Transport for Wales; Pontypridd; On-site; GBP 12,000 - 18,000; Part time

Job summary

Transport for Wales is seeking an experienced administrator to provide high-quality support to the Chair and Chief of Staff. The role focuses on diary management, meeting logistics, and coordinating stakeholder engagement across the organisation and with external partners.

You will handle confidential information with discretion, maintain records and respond to queries, ensuring timely, accurate outputs and contributing to the delivery of strategic priorities.

Qualifications

• Experience organising and prioritising multiple tasks to tight deadlines.
• Proven ability to build positive working relationships with internal and external stakeholders.
• Clear, professional written communications and effective verbal communication across audiences.
• High attention to detail with a commitment to professional standards.

Responsibilities

• Provide administrative and coordination support for the Chair and Chief of Staff to enable delivery of strategic priorities.
• Plan and organise Chair meetings and stakeholder engagements, including diary management and logistics.
• Maintain records, action trackers and assist in monitoring project activities and outcomes.
• Draft and coordinate correspondence, briefing notes and meeting papers for the Chair and CEO.
• Develop filing, record management and document control systems in line with policies.
• Support engagement activities with Welsh Government, industry partners and external stakeholders.

Skills

Organisation & prioritisation

Stakeholder management

Written & verbal communication

Attention to detail

Digital tracking / information systems

Microsoft 365 familiarity

Tools

Outlook

Word

Excel

PowerPoint

Teams

Job description

Please note this is working 22.5 hours a week, days and times will be discussed at interview stage.

The Role

To provide high-quality administrative, coordination and business support to the Corporate Support Lead, supporting the effective operation of the Chair's office and helping to facilitate engagement, communication and collaboration between the Chair, Executive Leadership Team, Board members, Welsh Government and key stakeholders in support of Transport for Wales' strategic priorities.

Role Responsibilities

• Provide administrative, coordination and business support for the Chair to the Corporate Support Lead and Chief of Staff to support the effective operation of the Chair's office and the delivery of Transport for Wales' strategic priorities.
• Support the planning and organisation of the Chair's meetings, stakeholder engagements and related activities by assisting with diary management, identifying availability, arranging logistics and coordinating meeting requirements.
• Provide administrative and coordination support to corporate initiatives and projects by maintaining records, coordinating inputs and supporting the delivery of agreed activities and outcomes in line with the Chair's objectives.
• Maintain action trackers and provide administrative support for the monitoring of actions arising from meetings, projects and corporate initiatives, escalating issues as appropriate, and identifying opportunities to improve administrative efficiency.
• Support stakeholder engagement activity involving the Chair by assisting with the coordination of meetings, briefings, visits and follow‑up actions with Welsh Government, industry partners and other key stakeholders.
• Support the delivery of corporate events, visits and engagement activities as required, working collaboratively with colleagues across Government Relations and Public Affairs and the wider organisation.
• Manage the Chair's mailbox by monitoring correspondence, prioritising enquiries, coordinating responses and ensuring actions are progressed or escalated appropriately.
• Assist in the preparation of briefing materials, correspondence, meeting papers and supporting documentation by liaising with colleagues across the organisation to gather, collate and quality‑assure information.
• Draft and coordinate correspondence, briefing notes, presentations and other written communications on behalf of the Chair, CEO, Corporate Support Lead and Chief of Staff, ensuring outputs are professional, accurate and issued within agreed timescales.
• Develop and maintain effective filing, record management and document control systems to ensure information is organised, accessible and managed in accordance with organisational policies and requirements.
• Build and maintain positive working relationships with the Chair and CEO and wider colleagues across Transport for Wales and external stakeholders to support effective communication, collaboration and stakeholder engagement activities
• Handle confidential, politically sensitive and commercially sensitive information with discretion and professionalism, exercising sound judgement and working in accordance with organisational policies, procedures and standards.

Who We're Looking For

• Experience of organising and prioritising competing workloads, managing multiple tasks simultaneously, and consistently delivering high-quality work within agreed timescales.
• Demonstrable experience of developing and maintaining positive working relationships with a broad range of internal and external stakeholders, including senior leaders, to support the successful achievement of organisational objectives.
• Demonstrable experience of producing clear, professional written communications and delivering effective verbal communication to a variety of audiences, adapting approach and style to meet different needs.
• Proven experience of producing accurate, high-quality work with a strong attention to detail and commitment to maintaining professional standards.
• Experience of using digital tracking, workflow, correspondence management, or information management systems to monitor actions, deadlines, stakeholder engagement, and business activities.
• Practical experience of working with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint and Teams, to support business operations and administrative processes.
• Experience of handling confidential, commercially sensitive, and politically sensitive information appropriately, exercising sound judgement and discretion in a professional environment.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application. TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

Who We Are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful. This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.