Claims Resolution Handler (Level 1)

JOBS247 INC LTD; Leeds, Chelmsford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Contributory pension scheme

Job summary

JOBS247 INC LTD in the United Kingdom is seeking a Claims Resolution Handler (Level 1) to take ownership of more involved conversations, using sound judgement to resolve issues efficiently and fairly.

This is a hybrid role based out of our Bournemouth, Leeds or Chelmsford offices with the expectation of attending the office a minimum of 2 days per month. Contract: Full-time; Hours: Monday to Friday; Salary: £25,500 per year. Benefits include a contributory pension scheme.

Qualifications

• Experience in claims handling or fast-paced customer service environment.
• Ability to empathise, understand concerns and provide clear, compassionate support.
• Confident negotiation skills, including the ability to support effective complaint resolution.

Responsibilities

• Owns involved conversations and uses sound judgement to resolve issues fairly.
• Supports complaint resolution with customer-first approach and clear explanations.

Skills

Customer resolution

Negotiation

Empathy

Clear communication

Job description

This Claims Resolution Handler (Level 1) position focuses on takinging ownership of more involved conversations, using sound judgement to resolve issues efficiently and fairly.

work mostly in the office, so you would need to be fully flexible for the first 6 weeks.

Experience & strengths

• This is a hybrid role based out of our Bournemouth, Leeds or Chelmsford offices with the expectation of attending the office a minimum of 2 days per month
• As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential
• In claims handling, customer resolution or a similar fast-paced customer service environment
• Confident negotiation skills, including the ability to support effective complaint resolution
• A customer-first approach, with the ability to empathise, understand concerns and provide clear, compassionate support
• , with the ability to influence, explain decisions clearly and handle objections
• You’ll need experience & strengths

The opportunity

• Contract: Full-time
• Work model: Hybrid
• Hours: Monday to Friday

Your commercial focus

• This Claims Resolution Handler (Level 1) position focuses on takinging ownership of more involved conversations, using sound judgement to resolve issues efficiently and fairly

Compensation

• Salary: £25,500 per year
• Bonus

Benefits

• Contributory pension scheme