Insurance Claims Handler: Growth & Progression

Office Angels; Chelmsford; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

On-site parking

25 days holiday plus bank holidays

Social events

Sustainable products

Company lunches

Progression opportunities

Fundraising involvement

Long service awards

In-house training

Job summary

Office Angels in Chelmsford, Essex, are seeking an Insurance Claims Handler to manage third-party claims from notification to resolution. The role operates Monday to Friday, 09:00–17:00, in a well-supported environment with strong training and progression opportunities.

You will investigate, quantify damages, and maintain accurate records within the Claims Management System, ensuring timely resolutions and alignment with SLAs.

Qualifications

• Previous experience working within claims.
• Capable of investigating and negotiating liability disputes.
• Capable of accurately assessing General Damages.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Willingness to learn.
• Proactive mindset.

Responsibilities

• Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution.
• Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes.
• Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage.
• Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy.
• Maintain precise and up-to-date records within the Claims Management System.
• Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies.
• Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process.
• Monitor and uphold productivity, service quality, and performance standards consistently.
• Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities.
• Support internal and external audits by providing accurate and timely information as required.
• Participate in internal and client-facing review meetings when appropriate.
• Embrace and contribute positively to change initiatives within the claims handling team.

Skills

Claims handling

Liability disputes

General damages

Communication skills

Attention to detail

Willingness to learn

Proactive mindset

Job description

Office Angels in Chelmsford, Essex, are seeking an Insurance Claims Handler to manage third-party claims from notification to resolution. The role operates Monday to Friday, 09:00–17:00, in a well-supported environment with strong training and progression opportunities.

You will investigate, quantify damages, and maintain accurate records within the Claims Management System, ensuring timely resolutions and alignment with SLAs.