Insurance Advisor

Jensten; Fen Drayton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Insurance Advisor with a focus on providing clients with tailored Home insurance solutions. This role offers a fantastic opportunity to develop your career within the insurance broking sector, backed by comprehensive training and support. You'll work in a friendly environment, engaging with clients to ensure their insurance needs are met effectively. The company fosters a supportive culture with a range of attractive benefits, including generous annual leave, professional development support, and flexible working options after probation. This is your chance to make a meaningful impact in a thriving industry.

Benefits

27 days annual leave

Pension scheme with 5% employer contribution

Flexible benefits

Group Life Assurance cover

Paid Maternity, Paternity, & Adoption leave

Support for professional qualifications

Perks at work

Holiday purchase scheme

Qualifications

• Previous insurance experience required in administration, claims, underwriting, or account handling.
• Strong customer service skills and ability to multitask.

Responsibilities

• Check policy documentation for accuracy and liaise with clients and insurers.
• Negotiate and renew client policies, ensuring records reflect current risks.

Skills

Customer Service Skills

Time Management

Problem-Solving Skills

Multitasking

Insurance Experience

Education

CII Qualifications

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

One Broker (part of the Jensten Group) is pleased to be recruiting an Insurance Advisor for our successful team in Cambridge.

Our friendly Personal Lines team comprises 11 colleagues within a larger broking office of over 40 people. While we offer a range of Personal insurance, this role will focus on providing clients with adequate Home insurance cover, including standard and non-standard policies.

We are seeking someone with previous insurance experience who wishes to develop a rewarding career in the Insurance Broking sector. Full support and training will be provided to learn about our Household products and to advise clients on their insurance needs.

Initially, the role is full-time in the office, with a flexible blend of office and home working available after successful completion of the probation period.

Key objectives & responsibilities include:

1. Checking new policy documentation for accuracy and forwarding it to clients or liaising with insurers.
2. Negotiating and inviting renewal of allocated client policies.
3. Ensuring all client records accurately reflect current risks, including sums insured, perils, excesses, extensions, and exclusions.
4. Processing mid-term adjustments.
5. Handling clients’ daily enquiries promptly and managing expectations.
6. Maintaining an effective diary system.
7. Liaising with the Claims department regarding claims queries and reports.

About You

As an Insurance Advisor, you should possess strong customer service skills, the ability to multitask, and good time management. Prior insurance experience in any capacity (administration, claims, underwriting, or account handling) is required.

Additional skills/requirements include:

1. A good understanding of Microsoft Word, Excel, and Outlook.
2. Strong communication and problem-solving skills.
3. A genuine interest in building a career within the insurance/broking sector.
4. Customer service experience from a professional office environment.
5. A desire to pursue CII qualifications (not essential).

Rewards & Benefits

Joining us offers a supportive culture and attractive rewards, including:

1. 27 days annual leave (plus a day off for your birthday and another for a religious holiday of your choice) plus bank holidays.
2. Auto-enrollment into our pension scheme with a 5% employer contribution.
3. Flex-benefits: a range of flexible benefits tailored to your preferences.
4. Group Life Assurance cover.
5. Three months of fully paid Maternity, Paternity, & Adoption leave.
6. Support for professional qualifications relevant to your role and career development.
7. Perks at work, including discounts on cinema tickets, meals, luxury items, etc.
8. Holiday purchase scheme: up to 5 extra days annually.

About Us

One Broker Group, part of the Jensten Group, services commercial and personal clients across East Anglia, focusing on business, property, and haulage. We have developed a range of specialist schemes with national reach, including solutions for private ambulances, community-led housing, community assets, thatched homes, and classic cars.

Founded in 2018, Jensten is one of the UK's largest independent broking groups. We grow organically and through acquisitions, placing over £600m GWP into the market via retail insurance broking, Lloyd's and London Market broking, and specialist underwriting.

We bridge the gap between consolidators and provincial brokers, combining scale, ambition, and expertise with a client-focused culture and entrepreneurial spirit. This makes us not only one of the leading independent broking groups but also one of the most exciting.