Insurance Administrator – Policy & Claims Support (Office-Based)

Office Angels; Ashford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + Bank holidays

Annual pay reviews

Discretionary bonus

Job summary

Office Angels is recruiting for a brand-new Insurance Administrator role in Ashford, Kent. You will join a small team in a quiet, office-based environment and handle customer enquiries, claims coordination, and policy support.

The position runs Monday–Friday, 9:00–17:30, with 25 days of annual leave plus bank holidays, annual pay reviews, and a discretionary bonus tied to company performance. Prior office administration and insurance exposure are advantageous for success.

Qualifications

• Previous Office Administration experience.
• Experience within an Insurance or FCA regulated environment would be an advantage.
• Excellent telephone manner and clear communication.
• Ability to contribute effectively within a small, enthusiastic team.

Responsibilities

• General telephone customer service handling enquiries from policyholders and clients.
• Dealing with new instructions of insurance claims from insurer clients.
• Working closely with other offices throughout the UK.
• Assisting in the compilation and/or management of KPI reports.
• Data entry
• General office tasks

Skills

Office administration

Telephone manner

Insurance experience

Team contribution

Job description

Office Angels is recruiting for a brand-new Insurance Administrator role in Ashford, Kent. You will join a small team in a quiet, office-based environment and handle customer enquiries, claims coordination, and policy support.

The position runs Monday–Friday, 9:00–17:30, with 25 days of annual leave plus bank holidays, annual pay reviews, and a discretionary bonus tied to company performance. Prior office administration and insurance exposure are advantageous for success.