Insurance Administrator

Mulberry Recruitment; Wokingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

Mulberry Recruitment invites applications for an Insurance Administrator role based in Wokingham, Berkshire. A friendly, well-organised candidate with good communication skills will thrive in this busy brokerage environment.

Full training will be provided, and no prior insurance experience is essential. Key duties include handling calls and emails, processing policies, updating records, and supporting quotations and renewals.

Qualifications

• Friendly and confident demeanor with customers.
• Ability to stay organised in a busy office.
• Willingness to learn and develop insurance knowledge.
• Strong communication skills, both phone and email.
• Team-oriented with proactive approach to work.

Responsibilities

• Handle customer inquiries by phone and email.
• Process insurance policies and documents accurately.
• Update customer and policy records in the system.
• Support general office and administration tasks.
• Assist with insurance quotations and renewals.
• Liaise with insurers and customers to ensure smooth service.
• Support sales and new business activities.

Skills

Friendly and confident

Organised

Reliable

Motivated to learn

Good communication

Team player

Customer service orientation

Job description

Insurance Administrator

Salary: £24,000 – £27,000 per year, depending on experience

Job Type: Full-time, Permanent

Location: Wokingham, Berkshire

We are working alongside a busy and growing insurance brokerage based in Wokingham. We are looking for a friendly, motivated and organised Insurance Administrator to join their team.

No previous insurance experience is essential, as full training will be provided. This is a great opportunity for someone who wants to learn about insurance and build a career in the industry.

Main Duties

• Dealing with customers by phone and email
• Processing insurance policies and documents
• Updating customer and policy records
• General office and administration duties
• Helping with insurance quotations
• Assisting with renewals and policy changes
• Liaising with insurers and customers
• Supporting the team with sales and new business
• Learning about insurance underwriting
• Providing good customer service

About You

• Friendly and confident
• Organised and reliable
• Motivated and willing to learn
• Good at communicating with people
• Comfortable working in a busy office
• Proactive and able to work as part of a team
• Interested in developing a career in insurance

Experience & Requirements

• Insurance experience is preferred but not essential
• Administration, customer service or sales experience is helpful but not required
• No formal qualifications needed
• Full UK driving licence and own transport required
• Must be able to commute reliably to Crowthorne