Insurance Support Administrator

Arch Insurance Group Inc.; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Arch Insurance Group Inc. is seeking a diligent Administrative Support professional to assist the National Underwriting Hub in Colchester. You’ll handle IT system processing, field motor insurance database enquiries, and maintain high accuracy while meeting SLA targets.

You’ll work with cross‑functional teams, undertake training to boost knowledge, and actively seek process improvements to automate tasks where possible. A proven office background and strong Microsoft Office skills are essential.

Qualifications

• GCSE Maths and English grade C or higher.
• Insurance qualifications desirable but not essential.

Responsibilities

• Provide administrative support to the National Underwriting Hub, including IT system processing and motor insurance database enquiries.
• Manage high volumes of work with accuracy and SLA adherence.
• Proactively obtain missing data and monitor items to completion.
• Undertake initial and ongoing training and contribute to process improvements.

Skills

Reliable

Strong work ethic

Excellent communication

Detail oriented

Education

GCSE Mathematics & English Grade C and above

Tools

Microsoft Excel

Microsoft Office

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

The primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently. This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values.

An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.

Key Tasks and Responsibilities

• Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries.
• Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels.
• Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.
• Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills.
• Seek out and feedback process improvements, adopting a continuous improvement mindset.
• Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.

Roles Requirements & Skills

• Reliable
• Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation
• High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
• Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely in order to meet deadlines and SLA’s
• Ability to take on new tasks quickly and use initiative
• Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations
• Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met

Qualifications

• GCSE Mathematics & English Grade C and above
• Insurance Qualifications desirable but not essential

Experience

• Experience working in an office environment is desirable
• Experience working in the Insurance industry is also desirable but not essential

14101 Arch Europe Insurance Services Ltd