Insurance Account Specialist - Hybrid & Growth Path

Everywhen, part of the Ardonagh Group; Stafford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Bonus structure

L&D and professional qualifications

Volunteer day

Employee assistance 24/7

Discounts & perks

ACT charity matching

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, is recruiting Insurance Account Handlers across the UK. The role offers a supportive environment, full training, a generous bonus structure, and a clear path for career progression within one of the UK's largest independent insurance brokers.

You'll manage client portfolios, support insurance journeys from new business to renewals, and work with clients, insurers and colleagues to ensure high standards of service.

Qualifications

• Experience in insurance is a plus but training is provided.
• Strong customer service mindset with proactive attitude.
• Comfortable communicating via phone and email.

Responsibilities

• Support day-to-day management of an assigned client portfolio.
• Assist with retention, cross-selling and referrals targets.
• Build strong relationships with clients and insurer partners.
• Serve as first point of contact for client and insurer enquiries.
• Respond to requests and resolve issues efficiently.
• Check insurer documentation and resolve discrepancies before issuing to clients.
• Maintain accurate client records in line with processes and regulatory requirements.
• Provide professional service via phone, email and other channels.

Skills

Customer service

Communication

Relationship building

Phone support

Team player

Tools

CRM software

Job description

Everywhen, part of the Ardonagh Group, is recruiting Insurance Account Handlers across the UK. The role offers a supportive environment, full training, a generous bonus structure, and a clear path for career progression within one of the UK's largest independent insurance brokers.

You'll manage client portfolios, support insurance journeys from new business to renewals, and work with clients, insurers and colleagues to ensure high standards of service.