Insurance Account Specialist — Growth & Training

Everywhen, part of the Ardonagh Group; Warwick; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Training & development

Career progression

Supportive culture

Job summary

Everywhen, part of the Ardonagh Group, is hiring an Insurance Account Handler to manage client portfolios and support service delivery across the UK. The role emphasizes relationship building, accuracy, and proactive communication to ensure high standards of customer care.

We offer full training, a supportive culture, and clear career progression within one of the UK's largest independent insurance brokers. Hybrid/office options exist, with a focus on long-term development and teamwork.

Qualifications

• For some opportunities, prior insurance experience may be essential, but enthusiasm and a willingness to learn are valued.
• Full training and ongoing development are provided by our Learning & Development team.
• Customer service and a flexible, can-do attitude are key to success.

Responsibilities

• Managing an assigned client portfolio on a day-to-day basis.
• Supporting retention, cross-selling and referral targets.
• Building strong relationships with clients and insurer partners.
• Acting as the first point of contact for client and insurer enquiries.
• Responding promptly to requests and resolving issues efficiently.
• Checking insurer documentation and resolving discrepancies before issuing to clients.
• Maintaining accurate client records in line with processes and regulatory requirements.
• Delivering professional service via phone, email and other channels.

Skills

Customer focus

Proactive mindset

Phone & email communication

Team player

Adaptability

Integrity

Education

School/College/University leavers

Job description

Everywhen, part of the Ardonagh Group, is hiring an Insurance Account Handler to manage client portfolios and support service delivery across the UK. The role emphasizes relationship building, accuracy, and proactive communication to ensure high standards of customer care.

We offer full training, a supportive culture, and clear career progression within one of the UK's largest independent insurance brokers. Hybrid/office options exist, with a focus on long-term development and teamwork.