Insurance Account Handler | Hybrid + Career Growth

Everywhen, part of the Ardonagh Group; Stoke-on-Trent; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday 26 days

Career progression

Learning & development

EAP (24-hour)

Gym discounts & Eyecare vouchers

Volunteering day

Charity donation matching

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, seeks an Insurance Account Handler to join friendly teams across the UK. You will manage client portfolios, supporting them through their insurance journey from new business to renewals, while coordinating with insurers and colleagues to resolve queries.

The role offers Monday–Friday hours with no weekend shifts; some roles are hybrid or office-based. Training and development are provided, with opportunities to build a long-term career within one of the

Qualifications

• Customer-centric attitude and willingness to learn
• Energetic self-starter with initiative
• Confident communicator over phone and email
• Thrives in a collaborative, supportive team
• Adaptable to change in a fast-paced environment
• Demonstrates honesty, integrity and professionalism

Responsibilities

• Support day-to-day management of an assigned client portfolio
• Help achieve retention, cross-selling and referral targets
• Build strong relationships with clients and insurer partners
• Act as first point of contact for client and insurer enquiries
• Respond to requests and resolve issues efficiently
• Check insurer documentation and resolve discrepancies before issuing to clients
• Maintain accurate client records per company processes and regulatory requirements
• Deliver professional and responsive service via phone, email and other channels

Job description

Everywhen, part of the Ardonagh Group, seeks an Insurance Account Handler to join friendly teams across the UK. You will manage client portfolios, supporting them through their insurance journey from new business to renewals, while coordinating with insurers and colleagues to resolve queries.

The role offers Monday–Friday hours with no weekend shifts; some roles are hybrid or office-based. Training and development are provided, with opportunities to build a long-term career within one of the