Insurance Account Handler

TN United Kingdom; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a family-run business in Telford as a Handler, where your role will focus on delivering exceptional service while ensuring compliance with FCA regulations. In this supportive environment, you'll generate revenue and develop profitability through effective client management and professional product advice. This position offers a unique opportunity to grow your career within a small, dedicated team that values quality service and customer care. If you're passionate about the insurance industry and want to make a real impact, this role is perfect for you.

Qualifications

• Experience in insurance handling and customer service.
• Knowledge of FCA regulations and compliance.

Responsibilities

• Manage client interactions for new business, renewals, and claims.
• Ensure compliance with FCA regulations and company procedures.
• Provide exceptional customer care and support.

Skills

Customer Service

FCA Compliance

Insurance Knowledge

Communication Skills

Education

Relevant Insurance Qualification

Job description

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SJP Recruitment are working for an family run business based in Telford that are seeking someone to join their small team as a Handler and contribute to our mission of delivering exceptional service while growing your career in a supportive environment!

Overall objectives: The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements.

Duties and responsibilities:

• Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role: o New business o Renewals o Mid Term Adjustments o Claims o Queries o Premium financing arrangements o Cover note issuance
• Advising clients on new and existing products in accordance with their needs Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure.
• Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual use checklists and support documentation as provided by the company to assist with demonstrating compliance.
• Handle any complaints in accordance with company procedures and regulatory requirements.
• Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
• Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance.
• Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover

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