Insurance Account Advisor — Client Care & Growth

Everywhen, part of the Ardonagh Group; Telford; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

Bonus structure

Training & development

Career progression

Employee wellbeing

Job summary

Everywhen, part of the Ardonagh Group, is recruiting Insurance Account Handlers to join its growing UK teams. You will manage client portfolios, support policy changes, renewals and ensure excellent customer service across phone and email channels.

The role offers training, a generous bonus structure and opportunities for long-term career progression within a leading independent broker. Opportunities vary between hybrid and office-based arrangements, with 26 days plus bank holidays,

Qualifications

• Attitude, enthusiasm and willingness to learn are valued.
• Ability to build relationships with clients and insurers.
• Strong communication via phone and email is important.
• Comfortable in a fast-paced, collaborative environment.

Responsibilities

• Manage a portfolio of clients and support their insurance journey.
• Respond to client and insurer enquiries and resolve issues promptly.
• Aim for retention, cross-selling and referrals.
• Build lasting relationships with clients and insurer partners.
• Maintain accurate client records in line with processes and regulations.

Skills

Customer service

Communication

Relationship building

Teamwork

Job description

Everywhen, part of the Ardonagh Group, is recruiting Insurance Account Handlers to join its growing UK teams. You will manage client portfolios, support policy changes, renewals and ensure excellent customer service across phone and email channels.

The role offers training, a generous bonus structure and opportunities for long-term career progression within a leading independent broker. Opportunities vary between hybrid and office-based arrangements, with 26 days plus bank holidays,