Customer-Focused Installations & Service Coordinator

KAISER+KRAFT GmbH; Gloucester; On-site; GBP 24,000 - 32,000; Full time

Job summary

KAISER+KRAFT GmbH in Gloucester is seeking an organised Installations & Service Administrator to manage end-to-end installation and service processes, from initial enquiry to installation completion and aftercare support. You will work with Sales, Operations, Logistics, Installers and Customer Service to coordinate activities, resolve issues and ensure projects are delivered efficiently and professionally.

The role suits an experienced administrator who thrives in a fast-paced environment and

Qualifications

• Experience in a customer service, service administration or coordination role (B2B preferred).
• Excellent organisational skills with high attention to detail.
• Ability to prioritise multiple tasks and stay calm under pressure.
• Experience using CRM, workflow management or ticketing systems.

Responsibilities

• Handle customer enquiries, installations and aftercare requests by phone and email.
• Coordinate installation schedules and service visits.
• Act as primary contact for service issues, delays and escalations.
• Liaise with internal teams, suppliers and partners to deliver projects.
• Maintain accurate service records and workflow data.
• Monitor SLA performance and response times.

Skills

Customer service

Coordination

Communication

Organisation

Multitasking

Problem solving

Tools

CRM systems

Workflow management

Ticketing systems

Job description

KAISER+KRAFT GmbH in Gloucester is seeking an organised Installations & Service Administrator to manage end-to-end installation and service processes, from initial enquiry to installation completion and aftercare support. You will work with Sales, Operations, Logistics, Installers and Customer Service to coordinate activities, resolve issues and ensure projects are delivered efficiently and professionally.

The role suits an experienced administrator who thrives in a fast-paced environment and