Installations Coordinator — Customer Service

Acorn Mobility Services Ltd; Steeton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Healthcare and pension schemes

Free on-site parking

Cycle to work scheme

Investors in People accreditation

Subsidised on-site canteen

Company events

Refer-a-friend bonus – up to £100

Job summary

Acorn Stairlifts UK is seeking a Customer Service Advisor (Installations) at our Steeton, West Yorkshire headquarters. The role focuses on coordinating installations, liaising with engineers and customers, and maintaining accurate customer records. Full-time hours, Mon-Fri 8:00am-4:30pm with Saturdays on a rota.

Starting salary is £13.00 per hour, with KPI incentives up to £2,400 per year. The ideal candidate will combine strong telephone, IT and interpersonal skills with good UK geography

Qualifications

• Previous experience within a similar role would be an advantage.
• Good telephone manner.
• Good IT and keyboard skills.
• An outgoing and friendly manner is essential.
• Good UK geographical knowledge (desirable).

Responsibilities

• Answering the phone and dealing with customer queries in order to provide excellent customer service
• Liaising with customers to arrange installations of their stairlift ensuring a smooth and efficient installation
• Liaising daily with the Acorn Engineers to arrange appointments and accommodation etc.
• Inputting data on to customers records to ensure that customer records are kept up to date at all times
• Excellent Transport Links to Leeds, Bradford and Skipton (from the ad)

Skills

Telephone etiquette

IT literacy

Outgoing personality

UK geography knowledge

Customer service experience

Job description

Acorn Stairlifts UK is seeking a Customer Service Advisor (Installations) at our Steeton, West Yorkshire headquarters. The role focuses on coordinating installations, liaising with engineers and customers, and maintaining accurate customer records. Full-time hours, Mon-Fri 8:00am-4:30pm with Saturdays on a rota.

Starting salary is £13.00 per hour, with KPI incentives up to £2,400 per year. The ideal candidate will combine strong telephone, IT and interpersonal skills with good UK geography