Installation Scheduler & Customer Experience Lead

jci; Sunbury-on-Thames; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Holiday purchase scheme

Pension plan with employer match

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Job summary

Johnson Controls is seeking an organised and proactive Subscriber Installation Planner to support installation operations and customer scheduling.

You'll plan workloads, coordinate appointments, and work with Field Line Managers to resolve scheduling issues, ensuring a smooth customer experience. Full training will be provided in a fast-paced, team-focused environment.

Join a global leader in building efficiency with comprehensive benefits and clear career development opportunities.

Qualifications

• Customer service experience preferred.
• Willing to learn new systems.
• Strong organisational and communication skills.
• Proactive and positive attitude.

Responsibilities

• Plan and schedule installation workloads to maximise efficiency.
• Coordinate appointments and support customer bookings.
• Resolve scheduling issues with Field Line Managers.
• Provide administrative support to keep operations running smoothly.
• Identify potential issues before they impact service.

Skills

Customer service

Computing skills

Proactive attitude

Organisational skills

Job description

Johnson Controls is seeking an organised and proactive Subscriber Installation Planner to support installation operations and customer scheduling.

You'll plan workloads, coordinate appointments, and work with Field Line Managers to resolve scheduling issues, ensuring a smooth customer experience. Full training will be provided in a fast-paced, team-focused environment.

Join a global leader in building efficiency with comprehensive benefits and clear career development opportunities.