Installation Engineer

Quickline; Lincoln; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Health cashback

25 days leave + bank holidays

Extra leave purchase options

Enhanced parental leave

Life assurance

Discount scheme

Free parking

Lunch & Learn sessions

Social events

Core Value Awards

Job summary

Quickline is hiring an Installation Engineer to connect rural communities to superfast broadband. You will install at customers' premises, discuss the installation route, and document technical details for records.

Applicants should have prior installation experience, be comfortable at heights, deliver strong customer care, and hold a valid clean driving licence with the ability to pass a DBS check. We offer comprehensive benefits and career growth.

Qualifications

• Experience in a similar role, ideally with FTTP and FWA knowledge.
• Comfortable working at heights, ladders pose no issue.
• Customer care comes naturally and you communicate well with clients.
• Must have a full clean driving licence and be able to pass a DBS check.

Responsibilities

• Maintain a high quality standard of installation at customer premises.
• Liaise with customers about installation route and final look.
• Manage a safe working environment in line with Health & Safety.
• Carry out installation surveys and consider options to deliver service.
• Document installed equipment information and capture installation photos for records.
• Provide excellent customer communications and strive to exceed expectations.

Skills

Customer service

Working at heights

Driving licence

DBS check

Job description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for an Installation Engineer to help us connect rural communities to superfast broadband.

Could that be you? If being out and about, on you tools gets you out of bed in the morning, and helping customers get connected puts a smile on your face then we would love to find out more about you.

Here’s why you’ll love this role…

• Maintain a high quality standard of installation both internally and externally at our customers premises.
• Liaise with customers regarding the intended installation route and how the finished installation will look.
• Manage a safe working environment considering Health & Safety at all times.
• Carry out installation surveys competently and consider all options to deliver service.
• Document all installed equipment information and capture images of the installation for infrastructure records, support team use and our quality process.
• Provide excellent levels of customer communications and strive to exceed expectations.

Here’s why you’ll be great in this role…

• You have experience in a similar role - Ideally with an understanding of FTTP and FWA connections.
• You are comfortable working at heights, climbing ladders is no problem for you.
• Customer care comes second nature to you.
• You have a full clean driving licence and can successfully pass a DBS check.

The Benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Please note: You must have the right to work in the UK in order to be successfully appointed to this role