Installation Coordinator - Technology

Henderson Group; Templepatrick; Remote; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company van

Healthcare

Pension scheme

Life assurance

Employee assistance programme

Staff discount

Job summary

Henderson Group seeks an Installation Coordinator to support customers through the EDGEPoS installation process, ensuring efficient and professional delivery for a seamless customer experience.

You will travel across Northern Ireland, GB, ROI and beyond, coordinating with IT, Sales and Support to meet project objectives and onboarding new stores into the system.

Qualifications

• GCSEs incl English & Maths required.
• Minimum of one year IT experience.
• Experience with EDGEPoS system and store operations desirable.

Responsibilities

• Perform field surveys and on-site assessments of store operations.
• Document survey findings to inform system installations and requirements.
• Install, configure and validate EDGEPoS POS systems in new and existing stores.

Skills

MS Windows

Networking (IPv4)

Driving licence

Teamwork

Initiative

Organisation

Customer care

Education

GCSEs incl English & Maths

Tools

EDGEPoS system

EPoS/Digital signage

Power tools

Network installation tools

Job description

Attractive Salary, Company Van & Benefits

36.5 Hour week (Field Based)

Templepatrick / UK, ROI & Wider Territories (Travel Flexibility Required)

Who are we?

Henderson Group is proud to be Northern Ireland’s leading foodservice provider and one of the region’s largest employers. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property who work together to serve customers and communities across Northern Ireland, supported by more than 6,000 colleagues.

We're a family-owned team that cares about our people and the community in which we live. Our commitment to creating a positive place to work is reflected in our Investors in People accreditation.

A look into the role

Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software.

The purpose of the role

Reporting to the Installation Manager at Henderson Technology, the Installation Coordinator will support customers throughout the installation process, ensuring all installations are delivered efficiently and professionally for a seamless customer experience.

The role will involve travel across Northern Ireland, Great Britain, the Channel Islands, the Republic of Ireland and beyond. Flexibility to travel is essential.

Working as Installation Coordinator you will:

• Conduct field-based surveys and on-site assessments to gather data on store operations, requirements and customer needs.
• Document and report survey findings to inform system installations, technical requirements and ongoing support strategies.
• Install, set up and configure EDGEPoS point-of-sale systems in new and existing stores.
• Ensure EDGEPoS systems integrate effectively with store operations and troubleshoot installation issues as required.
• Liaise with external contractors to coordinate work, resolve issues and ensure projects are completed efficiently and on time.
• Collaborate with various Henderson Group departments, including IT, Sales and Support, to coordinate projects and achieve agreed objectives.
• Support new stores joining the Group by assisting with onboarding, system installation, setup and transition into the business.
• Deliver ongoing on-site technical support and maintenance to existing EDGEPoS customers.
• Investigate and resolve technical issues, respond to customer queries and help maintain efficient system performance and customer satisfaction.

Skills for Success

Joining us as Installation Coordinator the minimum criteria you’ll need is:

• Working knowledge and experience of Microsoft Windows operating systems.
• Basic knowledge and practical experience of computer networks and network configuration, including IPv4 addressing.
• Holds a current, valid UK or EU driving licence.

The Attributes you’ll need include:

• Ability to work effectively within a team.
• Ability to use their own initiative.
• Organisational and prioritising skills are essential
• Customer care skills

It is Desirable if you have:

• Educated to GCSE level, with a minimum of five GCSEs, including English and Mathematics, or equivalent qualifications.
• Minimum of one year’s relevant IT experience
• Practical experience of store operations and procedures.
• Experience with EPoS systems.
• Working Knowledge of the EDGEPoS system
• Experience of working with Media screens/Digital signage
• Practical skills in installing network Infrastructure
• Experience of working with Power tools

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include market competitive salary, company van, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.

This is a full-time position requiring 36.5 hours per week. The standard working hours are from 08:45 AM to 04:45 PM Monday through Thursday, and from 08:45 AM to 03:45 PM on Friday.

Flexibility is essential, as occasional evening, night‑shift and out‑of‑hours work may be required. Additional pay arrangements and/or time off in lieu (TOIL) will apply where applicable.

The role involves travel across Northern Ireland, Great Britain, the Channel Islands, Wales, Scotland, the Republic of Ireland and beyond.

Completed applications must be submitted online by midnight on Sunday 15th November 2026

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]