Installation Administrator

Chase Taylor; Stowmarket; On-site; GBP 25,000 - 35,000; Full time

Job summary

Chase Taylor Recruitment are delighted to be working on behalf of a well-established business in the windows and doors sector, seeking an experienced Installation Administrator for their team in Stowmarket.

You will coordinate installation projects from start to finish, supporting installation teams, customers and internal departments to ensure on-time delivery, accurate records and a high standard of service.

Qualifications

• Experience in Installation Administrator, Installation Coordinator, Contracts Administrator or similar
• Strong organisational and planning skills with the ability to manage multiple installation schedules
• Excellent communication and customer service skills

Responsibilities

• Manage the day-to-day administration of the installation department.
• Coordinate installation schedules and allocate work to fitting teams.
• Liaise with installation teams to ensure projects are delivered on time and to the highest standard.
• Act as the main point of contact for customers throughout the installation process, providing updates and resolving queries.
• Liaise with internal departments, including sales and surveying, to ensure a seamless customer journey.
• Maintain accurate installation records, schedules and documentation.
• Monitor installation progress and assist with resolutions to minimise delays.
• Process installation paperwork and update internal systems.

Skills

Organisational skills

Planning

Communication

IT skills

CRM systems

Tools

Microsoft Office

Scheduling software

Job description

Location: Stowmarket, Suffolk
Salary: Competitive + Benefits

Chase Taylor Recruitment are delighted to be working on behalf of a well-established and highly respected business within the windows and doors industry, who are looking to recruit an experienced Installation Administrator to join their team in Stowmarket.

This is an excellent opportunity for an organised, proactive and customer-focused professional who enjoys coordinating installation projects from start to finish. The successful candidate will provide administrative support to the installation department, working closely with installation teams, customers and internal departments to ensure every project is delivered efficiently and to the highest standards.

Key Responsibilities

• Manage the day-to-day administration of the installation department.
• Coordinate installation schedules and allocate work to fitting teams.
• Liaise with installation teams to ensure projects are delivered on time and to the highest standard.
• Act as the main point of contact for customers throughout the installation process, providing updates and resolving any queries.
• Liaise with internal departments, including sales and surveying, to ensure a seamless customer journey.
• Maintain accurate installation records, schedules and documentation.
• Monitor installation progress, highlighting any issues and assisting with their resolution to minimise delays.
• Process installation paperwork, update internal systems and ensure all records are kept up to date.
• Ensure exceptional levels of customer service are maintained throughout every installation.

The Ideal Candidate

• The successful candidate will have:
• Previous experience in an Installation Administrator, Installation Coordinator, Contracts Administrator or similar administrative role.
• Experience within the windows, doors, glazing, fenestration or home improvement industry.
• Excellent organisational and planning skills with the ability to manage multiple installation schedules simultaneously.
• Strong communication skills and the ability to build positive relationships with customers, installers and colleagues.
• A proactive approach to problem-solving and delivering excellent customer service.
• Good IT skills and experience using Microsoft Office and scheduling or CRM systems.
• Excellent attention to detail and the ability to work effectively in a busy office environment.

What's on Offer?

• Competitive salary and benefits package.
• The opportunity to join a well-established and growing business.
• A supportive and collaborative working environment.
• Long-term career progression within a successful organisation.

If you have experience providing installation administration support within the fenestration or home improvement sector and are looking for your next opportunity, we'd love to hear from you.