Strategic IT Service Delivery Lead

ExamWorks Group; Bolton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

ExamWorks Group is looking for a highly capable Service Delivery Lead to join their team in Bolton, UK. This hybrid role focuses on ensuring IT services are delivered to high standards and involves working collaboratively with various teams to enhance user experience.

Applicants should possess strong service management experience and a solid understanding of ITIL principles. The role offers opportunities for meaningful change and influence within the organization, impacting thousands of users across multiple brands.

Qualifications

• Proven ability to manage complex service issues and supplier performance.
• Experience working with senior stakeholders across multiple business units.
• Strong track record in service reporting and improvement initiatives.

Responsibilities

• Lead service performance management ensuring alignment with business expectations.
• Monitor KPIs, SLAs, and service effectiveness across all IT domains.
• Engage with users to understand their experience and feed into improvement plans.

Skills

ITIL certification or equivalent experience

Strong analytical and reporting skills

Excellent stakeholder management capability

Ability to translate technical issues into actionable insights

Highly organized with strong prioritization skills

Calm and professional under pressure

Education

Experience in service delivery, vendor management, or business-facing IT roles

Strong understanding of ITIL and service management principles

Job description

ExamWorks Group is looking for a highly capable Service Delivery Lead to join their team in Bolton, UK. This hybrid role focuses on ensuring IT services are delivered to high standards and involves working collaboratively with various teams to enhance user experience.

Applicants should possess strong service management experience and a solid understanding of ITIL principles. The role offers opportunities for meaningful change and influence within the organization, impacting thousands of users across multiple brands.