Insights & Analytics Lead, CX & Continuous Improvement

Viasat; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Viasat in the United Kingdom seeks an Insights, Analytics & Reporting Lead to drive a data‑driven culture by delivering dashboards, analytics models, and performance reports across operations and customer metrics.

You will own the CX and CSAT programs, build VoC frameworks, translate insights for executives, and partner with product, operations, and support to embed customer feedback into decision making, while leading Lean or Six Sigma initiatives.

Qualifications

• Bachelor’s degree in data analytics, business, operations, or a related field is required or equivalent.
• 5–10+ years in analytics, CX, or continuous improvement roles with data-driven impact.
• Strong communication to influence senior leaders and present insights.

Responsibilities

• Lead dashboards, analytics models, and performance reports across operations and customer metrics.
• Own data governance and reporting standards for accuracy and consistency.
• Translate complex data into narratives, recommendations, and executive insights.
• Partner with Technology/Data teams to improve data availability and tooling.
• Identify trends and risks using predictive analytics and root-cause analysis.

Skills

Data-driven decision making

Stakeholder management

Storytelling with data

Execution & change leadership

Strategic thinking

Customer-centric mindset

Problem-solving

Education

Bachelor’s degree in data analytics, business, operations, or related field

Master’s degree preferred

Tools

Power BI

Tableau

Looker

SQL

Python

R

Job description

Viasat in the United Kingdom seeks an Insights, Analytics & Reporting Lead to drive a data‑driven culture by delivering dashboards, analytics models, and performance reports across operations and customer metrics.

You will own the CX and CSAT programs, build VoC frameworks, translate insights for executives, and partner with product, operations, and support to embed customer feedback into decision making, while leading Lean or Six Sigma initiatives.