Insight Lead: CX & Supply Chain Analytics

albelli; Greater London; On-site; GBP 85,000 - 115,000; Full time

Job summary

Storio group is seeking an Insight Lead (Customer Experience) to bridge manufacturing, care and shipping data, turning insights into action across our supply chain. Reporting to the Head of Analytics in London, you will lead a small Amsterdam-based team and collaborate with cross-functional partners to improve the end-to-end customer journey.

You will build dashboards, analyze CSAT/NPS, and develop business cases for AI tools and channel optimizations, delivering value through data-driven

Qualifications

• Significant experience in customer experience analytics, business intelligence, or customer insights.
• Proven background in direct people management, with a track record of developing analyst talent.
• Advanced technical skill in data analytics and data modeling across disparate platforms like Zendesk and Looker.
• Hands-on experience or strong working interest in AI automation tools such as Claude and Hex.
• Strong commercial acumen with an ability to translate complex data into clear operational language.
• Demonstrated ability to prioritize high-value objectives and manage stakeholder expectations in fast-paced environments.

Responsibilities

• Connect data from multiple sources to uncover operational trends and opportunities across the supply chain.
• Analyze support tickets, chat logs, and CSAT/NPS to identify root causes of issues and drive improvements.
• Build and maintain automated dashboards delivering single-source-of-truth reporting for stakeholders.
• Develop business cases for AI tools, automation, and channel optimisations.
• Collaborate with Planning Lead to integrate insights into forecasting for care, shipping, and production.

Skills

Customer experience analytics

People management

Data modeling

Stakeholder management

SQL / data querying

Tools

Zendesk

Looker

Claude

Hex

Job description

Storio group is seeking an Insight Lead (Customer Experience) to bridge manufacturing, care and shipping data, turning insights into action across our supply chain. Reporting to the Head of Analytics in London, you will lead a small Amsterdam-based team and collaborate with cross-functional partners to improve the end-to-end customer journey.

You will build dashboards, analyze CSAT/NPS, and develop business cases for AI tools and channel optimizations, delivering value through data-driven