Insight+ Knowledge Systems Lead (12-Month Contract)

Withers; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension

Private medical insurance

Denplan

Season ticket loan

Gym membership discounts

Holiday purchase option

Cycle to work

On-site café

Job summary

Withers is seeking a Senior Knowledge Systems Analyst to maintain and enhance Insight+, our global knowledge platform. You will oversee day-to-day support, improve content quality and metadata, and coordinate tooling integrations with AI-enabled features.

You will work closely with Library and Knowledge Services, IT, and stakeholders to drive user experience, analytics, and adoption, on a 12-month fixed-term basis.

Qualifications

• Proven experience supporting knowledge or content management systems in a professional services setting.
• Clear proficiency in databases and related tools.
• Experience with Power BI and data analytics, including reporting.
• Understanding taxonomy and metadata for search/retrieval.
• Experience supporting AI-enabled integrations with IT.
• Ability to engage with stakeholders at all levels.

Responsibilities

• Oversee day-to-day Insight+ support, ensuring service stability.
• Coordinate changes with IT and external teams.
• Monitor usage and identify improvement opportunities.
• Maintain technical documentation and change records.
• Support integrations between Insight+, AI tools, and other systems.

Skills

Knowledge management systems

Databases

Power BI & analytics

Taxonomy & metadata

AI integration experience

Stakeholder engagement

Communication skills

SQL & DAX querying

iManage familiarity

SharePoint familiarity

Power Automate familiarity

System migrations support

User training & adoption

Information governance awareness

Tools

iManage

SharePoint

Power Automate

Job description

Withers is seeking a Senior Knowledge Systems Analyst to maintain and enhance Insight+, our global knowledge platform. You will oversee day-to-day support, improve content quality and metadata, and coordinate tooling integrations with AI-enabled features.

You will work closely with Library and Knowledge Services, IT, and stakeholders to drive user experience, analytics, and adoption, on a 12-month fixed-term basis.