Insight Analyst

Royal National Institute of Blind People; Greater London, Peterborough; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

27 days holiday

Pension scheme

Staff discount

Job summary

RNIB is seeking an Insight Analyst to turn complex data into clear, actionable insight across our services, customer experience and income generation activities. You’ll analyse trends, produce management information and support evidence-based decision making.

You’ll use SQL and Excel alongside reporting tools such as R, Python, SPSS/SAS, FastStats or Crystal Reports, collaborating with colleagues and external suppliers to unlock value from our data and improve decision making across the charity.

Qualifications

• Experience using databases to analyse data and produce reports, insight and MI.
• Ability to turn data into meaningful insights for diverse audiences.
• Strong experience in data protection and data accuracy.

Responsibilities

• Analyse customer and supporter data to identify trends and opportunities.
• Produce reports and MI to support projects and decision making.
• Explore value drivers like lifetime value and customer journeys.
• Present complex analysis clearly to technical and non-technical audiences.
• Collaborate with RNIB colleagues and external suppliers on data needs.

Skills

Analytical thinking

Data interpretation

Communication

Stakeholder engagement

Tools

SQL

Excel

R

Python

SPSS/SAS

FastStats

Crystal Reports

Job description

Job details

Job titleInsight Analyst Job referenceREQ Date posted23/10/ Application closing date01/11/ LocationHybrid Salary£36, per year Package27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme Contractual hours35 BasisFull time Job category/typeBlank Attachments Job description

£36, per year
35 hours per weekHybrid - London or PeterboroughPermanent

Are you an experienced analyst who enjoys turning complex data into clear, meaningful insight?

We’re looking for an Insight Analyst to join RNIB and help us understand our customers and supporters better. You’ll use data and analysis to identify trends, provide valuable insight and support evidence-based decision making across our services, customer experience and income generation activities.

What you’ll be doing:

• Analysing customer and supporter data to identify trends, patterns and opportunities.
• Producing reports, management information and insight to support projects and decision making across RNIB.
• Exploring areas such as supporter value, lifetime value, customer and supporter journeys and retention.
• Presenting complex analysis in a clear and accessible way for different audiences.
• Using tools including SQL and Excel, alongside analytical and reporting tools such as R, Python, SPSS/SAS, FastStats or Crystal Reports.
• Working with colleagues across RNIB to improve the quality, value and effective use of our data.
• Working with external suppliers on data imports, exports, analysis and reporting requirements.

What we’re looking for:

You’ll have experience of using databases to analyse data and produce reports, insight and management information, ideally within a fundraising, sales, customer insight or marketing environment.

You’ll also bring:

• Experience of Customer Relationship Management (CRM) databases.
• Strong Excel skills and experience of reporting and analysis tools.
• Excellent analytical skills and the ability to turn data into meaningful insight.
• Confidence communicating findings clearly to both technical and non-technical audiences.
• Good understanding of data protection and the importance of data accuracy.

If you’re curious about what the data is telling you and enjoy helping others use insight to make better decisions, we’d love to hear from you.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over retailers.

For more information on our available benefits, please visit our