Business Insight Analyst

Opus People Solutions Ltd; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Yearly bonus

25 days holiday

Hybrid & flexible working

Private medical insurance

Private dental insurance

Pension 8% contribution

CPD funding

Job summary

Opus People Solutions Ltd in London is seeking a capable Insight Analyst to join a professional services firm known for its awards and reputation. The role focuses on turning customer, market and business data into actionable recommendations to guide strategic decisions.

You will consolidate information from across the business, identify trends, synthesise insights and present clear findings to senior stakeholders, supporting planning, governance and continuous improvement.

Qualifications

• 2-3 years' experience in an Insight Analyst, Customer Insight, Business Analysis or similar analytical role.
• Experience working within Professional Services
• Experience synthesising information from multiple sources into actionable recommendations
• Experience producing reports, presentations and management information
• Proficiency with Microsoft Excel and PowerPoint
• Experience within a regulated financial services environment
• Experience working with customer feedback, survey data, CRM data or market research
• Understanding of customer journey mapping and customer tools or taxonomy development
• Familiarity with Power BI, CRM platforms and data visualisation tools

Responsibilities

• Consolidate customer, market and business insight into a central, accessible repository
• Analyse qualitative and quantitative information to identify trends, opportunities, risks and areas for improvement
• Develop clear recommendations that support business priorities and decision-making
• Produce insight reporting, presentations and executive summaries for a range of stakeholder audiences
• Partner with Product, Marketing, Client Experience and Commercial teams to support planning and strategic initiatives
• Identify insight gaps and support further analysis or research where required
• Contribute to the development of insight governance, processes and best practice
• Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from complex information
• Excellent communication and presentation skills, adapting messages for different audiences
• Strong attention to detail whilst maintaining focus on commercial and strategic priorities
• Naturally curious, proactive and comfortable working with ambiguity
• Strong relationship-building and stakeholder management skills
• Organised and able to manage multiple priorities in a fastpaced environment
• Confident using data and insight to influence thinking and support decision-making

Skills

Analytical thinking

Communication

Stakeholder management

Organisational skills

Curiosity

Attention to detail

Influencing decisions

Tools

Power BI

CRM platforms

Data visualisation tools

Microsoft Excel

PowerPoint

Job description

A new opportunity has arisen within a professional services organisation, with many awards under their belt and a prestigious reputation, they are seeking a new role in their team.

£45,000 - £55,000 - Mayfair - 3 days in the office 2 from home

Benefits include:

Yearly Bonus, 25 days holiday + Bank holidays, Hybrid & Flexible Working, Private Medical Insurance, Private Dental Insurance, Pension 8% contribution, continuous professional development funding and much more.

This roles purpose is to bring together, analyse and activate customer, market and business insight, enabling evidence-based decision-making, improving client outcomes and supporting strategic planning.

Working with stakeholders across the firm, you will interpret qualitative and quantitative information, identify trends and opportunities, and translate findings into clear, actionable recommendations. Combining analytical thinking, stakeholder engagement and strategic problem-solving, the focus of the role is on interpreting, synthesising and communicating insight rather than simply collecting it.

You will help connect information from across the business, turning data and findings into meaningful recommendations that support decision-making and future priorities. With broad business exposure, varied project work and regular engagement with senior stakeholders, this is an excellent opportunity for a naturally curious analyst looking to make a visible impact.

Key accountabilities:

• Consolidate customer, market and business insight into a central, accessible repository
• Analyse qualitative and quantitative information to identify trends, opportunities, risks and areas for improvement
• Develop clear recommendations that support business priorities and decision-making
• Produce insight reporting, presentations and executive summaries for a range of stakeholder audiences
• Partner with Product, Marketing, Client Experience and Commercial teams to support planning and strategic initiatives
• Identify insight gaps and support further analysis or research where required
• Contribute to the development of insight governance, processes and best practice Competencies/skill set
• Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from complex information
• Excellent communication and presentation skills, adapting messages for different audiences
• Strong attention to detail whilst maintaining focus on commercial and strategic priorities
• Naturally curious, proactive and comfortable working with ambiguity
• Strong relationship-building and stakeholder management skills
• Organised and able to manage multiple priorities in a fastpaced environment
• Confident using data and insight to influence thinking and support decision-making

Qualifications/experience required

• 2-3 years' experience in an Insight Analyst, Customer Insight, Business Analysis or similar analytical role
• Experience working within Professional Services
• Experience synthesising information from multiple sources into actionable recommendations
• Experience producing reports, presentations and management information
• Proficiency with Microsoft Excel and PowerPoint
• Experience within a regulated financial services environment
• Experience working with customer feedback, survey data, CRM data or market research
• Understanding of customer journey mapping and customer tools or taxonomy development
• Familiarity with Power BI, CRM platforms and data visualisation tools