Inside Sales Tendering Engineer

Xylem; Ashford; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Xylem is hiring an Internal Sales Tendering Engineer to join the Hybrid team in the UK. You will handle customer inquiries, interpret data for tendering, and support the Tendering Team to ensure excellent service and timely responses.

You will work with engineers, customers, and internal stakeholders to learn internal sales processes, manage records, and help achieve KPIs and safety standards in a fast-paced environment.

Qualifications

• Experience in an engineering environment, preferably water industry.
• Experience in customer service roles handling inquiries and complaints.
• Experience communicating with customers via phone and email.
• Literate in spoken and written English.

Responsibilities

• Answer customer enquiries via phone or email within agreed timelines.
• Interpret customer questions and data to support tendering processes.
• Assist Tendering Team to deliver high levels of service and satisfaction.
• Maintain records and procedures related to internal sales.
• Collaborate with internal and external stakeholders on tendering activities.
• Learn and develop professionally within the Internal Sales function.
• Comply with Health and Safety standards and report issues when necessary.

Skills

Engineering experience

Customer service

Telephone handling

English proficiency

Tools

SAP S/4 HANA

Job description

Hybrid

Nottingham

Rugby - 1st Floor

Ashford

Full time

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Internal Sales Tendering Engineer

In this position you will be an integral part of the Internal Sales Department. The role will consist of answering customer enquiries via phone or email, interpretation of customer questions and data and ensuring the Tendering Team always delivers a high level of customer service and satisfaction. A requirement is also to provide support for all internal and external stakeholders.

Essential Duties/Principal Responsibilities:

• Become competent in the selecting of pump and spares accessories.
• Working to gain in depth knowledge of internal sales processes and procedures
• Answering calls on the phone queues and assisting with customer queries.
• Working to achieve agreed KPI’s and targets as prioritised by the department Manager.
• Help to maintain all records and procedures where necessary.
• Learn and engage to manage and develop both professionally and personally.
• Always Comply to all Health and Safety standards ensuring proper reporting when necessary

Key Competencies:

• Willingness and drive to learn
• Desire to ask questions and actively listen
• Numerate and have strong problem-solving skills.
• Effective communicator
• People skills (approachable, friendly and confident) and a team worker
• Organised and can work to deadlines
• Continuous improvement mindset
• Cross-boundary collaboration
• Inspiring accountability

Skills/Experience Required

• Previous experience of working within an engineering environment, ideally the water industry and working with Engineers would be advantageous.
• Experience working with bespoke systems (SAP S/4 HANA) is advantageous although not essential.
• Experience within a customer service role dealing with enquiries and or complaints
• Experience of working in a fast-paced environment dealing with customers over the telephone.
• Literate in spoken and written English.

#LI-Hybrid

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities!

Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues.

Learn more by clicking here – Working at Xylem ( https://www.xylem.com/en-us/careers/working-at-xylem/ )

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

( https://www.xylem.com/en-us/careers/inclusion-and-belonging/ )