Inside Sales Tendering Engineer

Xylem; Nottingham; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Xylem is seeking an Internal Sales Tendering Engineer in a hybrid Nottingham role. You will answer customer enquiries by phone or email, and support the Tendering Team to deliver high levels of service and KPI targets.

You will gain knowledge of pump selections and internal sales processes, while liaising with engineers and stakeholders. The role emphasizes accuracy, responsiveness, and continuous improvement within a collaborative team.

Qualifications

• Experience in an engineering environment, ideally the water industry.
• Experience with bespoke systems such as SAP S/4 HANA is advantageous.
• Experience in a fast-paced customer service role dealing with enquiries and/or complaints.

Responsibilities

• Answer customer enquiries by phone or email.
• Support the Tendering Team with KPI targets and customer satisfaction.
• Maintain records and procedures for internal processes.
• Learn and engage to manage and develop professionally and personally.

Skills

Customer service

Problem solving

Communication

Team player

Tools

SAP S/4 HANA

Job description

## Inside Sales Tendering EngineerApply: Hybrid: Nottingham: Rugby - 1st Floor: Ashford: Full time: Posted Today: R49396Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**Internal Sales Tendering Engineer**In this position you will be an integral part of the Internal Sales Department. The role will consist of answering customer enquiries via phone or email, interpretation of customer questions and data and ensuring the Tendering Team always delivers a high level of customer service and satisfaction. A requirement is also to provide support for all internal and external stakeholders.Essential Duties/Principal Responsibilities:* Become competent in the selecting of pump and spares accessories.* Working to gain in depth knowledge of internal sales processes and procedures* Answering calls on the phone queues and assisting with customer queries.* Working to achieve agreed KPI’s and targets as prioritised by the department Manager.* Help to maintain all records and procedures where necessary.* Learn and engage to manage and develop both professionally and personally.* Always Comply to all Health and Safety standards ensuring proper reporting when* necessaryKey Competencies:* Willingness and drive to learn* Desire to ask questions and actively listen* Numerate and have strong problem-solving skills.* Effective communicator* People skills (approachable, friendly and confident) and a team worker* Organised and can work to deadlines* Continuous improvement mindset* Cross-boundary collaboration* Inspiring accountabilitySkills/Experience Required* Previous experience of working within an engineering environment, ideally the water* industry and working with Engineers would be advantageous* Experience working with bespoke systems (SAP S/4 HANA) is advantageous although* not essential* Experience within a customer service role dealing with enquiries and or complaints* Experience of working in a fast-paced environment dealing with customers over the* telephone.* Literate in spoken and written English.### #LI-Hybrid