Inside Sales & Sales Support

BDP International; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics provider in Dartford is seeking an experienced sales support professional to enhance client relationships and optimize pricing. This office-based role supports the sales team by nurturing supplier connections and preparing offers for customers. Applicants should have at least 2 years of experience in sales support within a freight forwarding company and be proficient in Microsoft Office. The ideal candidate will also have strong problem-solving skills and be fluent in English, with other languages being a plus.

Qualifications

• Minimum of 2 years in sales support or telemarketing within a freight forwarding company.
• Fluency in English both written and verbal; proficiency in other languages is an advantage.
• Outstanding proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Cultivate and maintain strong relationships with customers and suppliers.
• Actively grow the customer base and enhance existing relationships.
• Support the sales team by organizing customer visits and resources.
• Research and secure best prices based on customer needs.
• Process shipping orders and adhere to internal procedures.
• Maintain high profit margins and ensure quick collection of payments.
• Prepare sales and marketing reports for management.
• Obtain customer feedback and assist in resolving issues.
• Participate in department meetings and relevant training.
• Ensure compliance with Quality Management System requirements.

Skills

Sales support experience

Customer relationship management

Problem-solving

Fluent in English

Outstanding proficiency in Microsoft Office Suite

Job description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Summary:

This office-based position provides essential support to the sales team, facilitating critical connections with suppliers, optimizing pricing, and preparing compelling offers for customers. This person is located in the office and supports the sales team to connect with suppliers, gets the best prices and submit offers to customers.

Key Responsibilities:

• Client & Supplier Relations: Cultivate and maintain strong relationships with both new and existing customers and suppliers to ensure optimal service and pricing.
• Customer Portfolio Growth: Actively grow the customer base by creating new portfolios and enhancing existing client relationships.
• Sales Enablement: Support the sales team by organizing customer visits and providing necessary resources.
• Pricing & Offers: Research and communicate with suppliers to secure the best prices based on customer needs, then accurately prepare and submit offers.
• Operational Compliance: Process shipping orders, provide required pricing, and strictly adhere to PSA BDP's internal procedures for offer preparation and document filing.
• Profitability & Collections: Prioritize maintaining high profit margins and ensure the quickest possible collection of payments, proactively preventing economic damage related to customer situations.
• Performance Tracking: Prepare sales and marketing reports for management, and consistently fix 15+ appointments per week.
• Customer Feedback & Problem Solving: Obtain customer feedback and actively assist in resolving their issues.
• Continuous Improvement: Participate in department meetings and relevant trainings.
• Compliance & Quality: Operate in full compliance with Quality Management System requirements and strictly adhere to Information Assurance policies, ensuring direct reports also comply.

• Experience: Minimum of 2 years in sales support or telemarketing within a freight forwarding company.

• Language: Fluent in English (written and verbal); proficiency in other languages is an advantage.

• Computer Skills: Outstanding proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).