Inside Sales Lead UK and Ireland

Tandem Diabetes Care UK Limited; United Kingdom; À distance; GBP 40 000 - 60 000; Plein temps

Résumé du poste

Tandem Diabetes Care UK Limited is seeking a commercially minded Inside Sales Lead to build and lead our UKI inside sales capability from the ground up. You will manage prospective and existing customers, drive renewals and retention, and enhance patient engagement across the UK and Ireland.

Collaborating with Marketing, Territory Managers, Clinical Specialists, and Customer Support, you will own the customer journey from first enquiry through long-term loyalty, shaping strategy and processes as

Qualifications

• Commercially minded Inside Sales Lead with a focus on UK & Ireland customers.
• Experience driving renewals, retention, and upgrade programmes.
• Proactive engagement with customers through multiple channels.

Responsabilités

• Manage inbound enquiries and convert leads into Tandem customers.
• Build and deliver renewal, retention, and upgrade programmes for existing customers.
• Proactively engage customers through phone, email, SMS, and digital channels.
• Support customers transitioning to Tandem therapy and guide them through their journey.
• Partner with field teams to identify and progress upgrade opportunities.
• Capture customer insights to improve the overall customer experience.
• Establish processes and reporting for the UKI inside sales function.
• Shape the future growth of the team as the function expands.

Connaissances

Inbound lead management

Renewals & retention programs

Customer engagement

Strategic partnership with field teams

Description du poste

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.

Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

Tandem Diabetes Care is transforming the future of insulin pump therapy and helping people live healthier, more confident lives through innovative diabetes technology. We're growing rapidly across the UK and Ireland and are looking for a commercially minded, patient-focused Inside Sales Lead to help shape the next phase of our customer journey strategy. This is a unique opportunity to build and lead our UKI inside sales capability from the ground up. You'll play a critical role in supporting prospective and existing customers, driving renewals and retention, improving patient engagement, and creating a seamless experience from first enquiry through to long-term loyalty. If you're excited by the opportunity to create something new, influence commercial strategy, and make a meaningful difference to people living with diabetes, we'd love to hear from you. In this role, you'll own and optimise the customer journey for prospective and existing Tandem customers across the UK and Ireland. You'll work closely with Marketing, Territory Managers, Clinical Specialists, and Customer Support teams to drive engagement, retention, and growth.

• Manage inbound enquiries and convert leads into Tandem customers.
• Build and deliver renewal, retention, and upgrade programmes for existing customers.
• Proactively engage customers through phone, email, SMS, and digital channels.
• Support customers transitioning to Tandem therapy and guide them through their journey.
• Partner with field teams to identify and progress upgrade opportunities.
• Capture customer insights and help improve the overall customer experience.
• Establish processes, reporting, and best practices for the UKI inside sales function.
• Help shape the future growth of the team as the function expands.

EXTRA AWESOME:

You’ll stand out if you have:

• Experience in diabetes, medical devices, healthcare, or life sciences.
• Knowledge of insulin pump therapy or the diabetes patient pathway.
• Experience building new programmes, processes, or commercial initiatives.
• Leadership or mentoring experience.
• A genuine interest in improving outcomes for people living with diabetes.

This role can be fully Remote based in the UK.

At Tandem Diabetes Care, we know great candidates don't always meet every requirement. If this role excites you and you believe you can make a difference, we'd love to hear from you.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

Tandem Diabetes Care, a global insulin delivery and diabetes technology company, manufactures and sells advanced automated insulin delivery systems that reduce the burden of diabetes management, while creating new possibilities for patients, their loved ones, and healthcare providers. The Company’s pump portfolio features the Tandem Mobi system and the t:slim X2 insulin pump, both of which feature Control-IQ advanced hybrid closed-loop technology. Tandem Diabetes Care is based in San Diego, California. Every role at Tandem helps create new possibilities for people living with diabetes. Discover how your skills and passion can contribute to our mission through opportunities designed for students, innovators, customer-focused sales professionals, and global talent alike.

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