Remote Inside Sales Lead – UK & Ireland

Tandem Diabetes Care UK Limited; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Tandem Diabetes Care UK Limited is seeking a commercially minded Inside Sales Lead to build and lead our UKI inside sales capability from the ground up. You will manage prospective and existing customers, drive renewals and retention, and enhance patient engagement across the UK and Ireland.

Collaborating with Marketing, Territory Managers, Clinical Specialists, and Customer Support, you will own the customer journey from first enquiry through long-term loyalty, shaping strategy and processes as

Qualifications

• Commercially minded Inside Sales Lead with a focus on UK & Ireland customers.
• Experience driving renewals, retention, and upgrade programmes.
• Proactive engagement with customers through multiple channels.

Responsibilities

• Manage inbound enquiries and convert leads into Tandem customers.
• Build and deliver renewal, retention, and upgrade programmes for existing customers.
• Proactively engage customers through phone, email, SMS, and digital channels.
• Support customers transitioning to Tandem therapy and guide them through their journey.
• Partner with field teams to identify and progress upgrade opportunities.
• Capture customer insights to improve the overall customer experience.
• Establish processes and reporting for the UKI inside sales function.
• Shape the future growth of the team as the function expands.

Skills

Inbound lead management

Renewals & retention programs

Customer engagement

Strategic partnership with field teams

Job description

Tandem Diabetes Care UK Limited is seeking a commercially minded Inside Sales Lead to build and lead our UKI inside sales capability from the ground up. You will manage prospective and existing customers, drive renewals and retention, and enhance patient engagement across the UK and Ireland.

Collaborating with Marketing, Territory Managers, Clinical Specialists, and Customer Support, you will own the customer journey from first enquiry through long-term loyalty, shaping strategy and processes as