Inside Sales Lead

SENKO Advanced Components, Inc.; Basingstoke; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme

Private health insurance

Company pension

Long service awards

Life assurance

Wellbeing benefit

Job summary

Senko Advanced Components (Euro) Ltd. is seeking an Inside Sales Lead to drive team performance, coordinate day-to-day activities, and ensure accurate processing from quotation through shipment.

You will monitor sales activity, maintain CRM data, and deliver exceptional customer service within ISO-aligned procedures. The role requires proven leadership, strong organisational skills, and excellent communication.

Qualifications

• Proven experience leading a sales or inside sales team in a fast-paced environment.
• Strong customer service orientation with a focus on client satisfaction and issue resolution.
• Excellent organisational and time management skills to prioritise workloads.
• Proficient with CRM systems and MS Office applications.

Responsibilities

• Lead, support and coordinate the Inside Sales team to maintain performance and service levels.
• Oversee the full order lifecycle from quotation to shipment, ensuring accurate processing.
• Monitor sales activity and generate reports to identify trends and issues.
• Maintain CRM records and team data for client management and efficiency.
• Deliver excellent customer service and resolve complaints per procedures and ISO standards.
• Promote SENKO products and identify customer needs to suggest solutions.
• Train and onboard new team members and foster best practice across the team.
• Drive cross-functional collaboration to improve processes and outcomes.

Skills

Team leadership

Customer service

Time management

IT proficiency

Problem solving

Tools

CRM software

Microsoft Office

Job description

As the industry’s leader in fibre optic interconnects, SENKO is relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world’s most renowned technology giants, shaping the future of connectivity together.

At Senko, you’ll be part of a team that’s passionate about innovation and dedicated to making a global impact. If you’re ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you.

The role ensures efficient order processing, high levels of customer service, and strong coordination between Sales, Warehouse, and Finance. The Inside Sales Lead drives team performance, supports operational delivery, and ensures compliance with company procedures and quality standards.

Duties and Responsibilities include the following. Other duties may be assigned:

• Lead, support and coordinate the Inside Sales team, providing day-to-day guidance, workload management and task prioritisation to maintain performance and service levels.
• Oversee the full order lifecycle from quotation to shipment, ensuring accurate, efficient and compliant processing of customer orders.
• Monitor sales activity and operational performance, producing reports and insights to identify trends, address issues and support decision-making.
• Maintain accurate CRM records and team data to support customer account management, reporting and operational efficiency.
• Deliver excellent customer service, managing customer communications, issue resolution and complaints in line with company procedures and ISO standards.
• Support commercial objectives by promoting SENKO products, identifying customer requirements and recommending suitable solutions.
• Train, mentor and onboard new team members, fostering knowledge sharing, continuous development and best practice across the team.
• Drive cross-functional collaboration and continuous improvement initiatives, working with internal departments to enhance processes, quality and customer outcomes.

We are looking for a motivated and result-driven individual with the following qualifications:

• Proven team leadership and coaching skills, with the ability to motivate, develop and support others.
• Excellent organisational and time management skills, with the ability to prioritise effectively in a fast-paced environment.
• A confident and professional telephone manner, with strong customer service skills.
• Strong IT proficiency, including Microsoft Office applications and the ability to learn and use specialist software systems.
• Strong problem-solving skills and the ability to make informed decisions in a timely manner.
• High attention to detail, accuracy and commitment to delivering exceptional service.

What We Offer

• Competitive salary and career development.
• Comprehensive benefits package (including bonus scheme, private health insurance, company pension, long service awards, life assurance, wellbeing benefit, EAP, plus many more!)
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Come and join us on this exciting journey to shape the future of connectivity!

Senko Advanced Components (Euro) Ltd. is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all. We welcome all applications from a wide range of candidates. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Please email [e-mail] to inform of any adjustments. Your comfort and accessibility are our priority, and we are here to support you every step of the way.