Inside Sales Executive

Unicorn Group; Lisburn; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

33 days annual leave

Onsite gym access

Income Protection Policy

Death in service benefit

Job summary

Unicorn Group based in Lisburn, Northern Ireland, is seeking a dynamic Inside Sales Executive to join their sales and marketing team. The role focuses on driving sales through customer engagement, upselling, and cross-selling while providing excellent customer service. Candidates should have at least one year of inside sales experience along with proficiency in CRM systems. Unicorn Group offers competitive benefits including a performance-related bonus, 33 days annual leave, and an onsite gym. This role is full-time, 37.5 hours per week, onsite.

Qualifications

• At least 1 year’s experience in an inside sales/telesales role.
• Strong track record in customer engagement.
• Familiarity with CRM systems beneficial.

Responsibilities

• Proactively contact customers to drive increased spend.
• Handle inbound and outbound calls professionally.
• Maintain accurate records in HubSpot CRM.

Skills

Proactive communication

Customer relationship management

Sales skills

Organizational skills

Spanish language skills

Tools

HubSpot CRM

Job description

£26k plus up to £2,000 performance related bonus

Full-time, 37.5hours per week, based onsite

09:00-17:00 Monday–Friday

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within Unicorn Group operating across different industries and we supply a diverse range of products to global markets.

THE ROLE

We’re seeking a proactive, target driven and personable Inside Sales Executive to join our busy sales and marketing team within Unicorn Hygienics, a Unicorn Group company specialising in high‑quality washroom products and vending machines.

This role focuses on regular customer engagement, using your upselling and cross‑selling skills to drive sales, build lasting relationships, and ensuring customers feel valued and supported. You’ll also support our Business Development Managers and wider team with day‑to‑day customer service enquiries and general administrative tasks, making you a key point of contact within our sales and service team.

KEY DUTIES AND RESPONSIBILITIES

• Proactively contact customers to drive increased spend by suggesting relevant products and communicating new offers
• Cross‑sell and upsell based on customer needs and purchasing patterns
• Provide excellent customer service by handling inbound and outbound calls, emails and other messaging platforms (What’s App/FB messenger) with professionalism and speed
• Provide basic product information and resolve queries or escalation where necessary
• Maintain accurate records of interactions and sales opportunities in our HubSpot CRM system
• Collaborate with the wider sales and customer service teams to ensure a consistent and positive customer experience
• Support other ad hoc administrative duties as required
• Maintain and develop relationships with existing customers to encourage repeat business and long‑term loyalty

LEVEL OF QUALIFICATION AND EXPERIENCE REQUIRED

• At least 1 year’s experience in an inside sales/telesales role, with a strong track record of handling both inbound and outbound calls to drive sales and customer engagement
• Familiarity with CRM systems such as HubSpot would be beneficial; however, full training will be provided
• Spanish language skills – spoken and written – would be a strong advantage
• Experience working with product‑based businesses or in B2B sales

THE IDEAL CANDIDATE

• Confident communicator with a friendly, persuasive telephone manner
• Comfortable working towards targets or KPIs
• Organised, detail‑oriented and able to manage multiple tasks efficiently
• A team player with a proactive and positive approach to work

WHAT WE OFFER

• 33 days annual leave increasing to 35 days after completion of 2 years’ service.
• Onsite gym open from 6am-11pm, Monday‑Friday.
• Income Protection Policy to provide a percentage of salary in the event of long‑term sickness*.
• Easy access from Lambeg railway station, M1 Motorway and Belfast City Centre.
• Death in service benefit of 4 times annual salary*.

Visa sponsorship is not available in connection with this vacancy.

At Unicorn Group, we provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

Should you require any reasonable adjustments throughout our recruitment process, please don't hesitate to let us know.