Account Development Manager

Unicorn Group; Lisburn; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Annual leave

Onsite gym

Free parking

Income protection

EV charging

Death in service

Job summary

Unicorn Group in Lisburn, Northern Ireland, is recruiting an Account Development Manager to drive revenue from an existing account portfolio and onboard new ones.

You will lead outbound calls, cross-sell and upsell, and manage accounts with HubSpot CRM, reporting to the Head of Sales. This is a full-time, onsite role within a dynamic manufacturing business serving global markets.

Qualifications

• High-volume outbound calling experience to drive sales.
• Experience using a CRM to manage customer records, pipeline activity and reporting.
• Experience in account development or role focused on revenue growth within existing customer base.
• Experience working with product-based businesses or in B2B sales.

Responsibilities

• Make a high volume of proactive outbound calls to owned accounts, driving increased spend through relevant product recommendations.
• Cross-sell and upsell across the full product range based on customer needs and purchasing patterns.
• Take on new accounts brought onboard by the New Business Development team into your portfolio.
• Progress deals through the sales pipeline with pace and discipline, ensuring every opportunity has a clear next action.
• Support the NBDM new business acquisition strategy by managing owned accounts with rigour, freeing the New Business Development team to focus on prospecting.
• Maintain accurate records of all interactions, deal stages, and opportunities in our HubSpot CRM system.
• Handle inbound queries from owned accounts, resolving where possible or escalating appropriately.
• Build strong, lasting relationships with owned accounts to drive repeat business, loyalty, and sustained revenue growth.
• Handle and resolve customer queries as required, using each interaction as an opportunity to build relationships that support account growth.

Skills

Outbound calling

HubSpot CRM

Account development

B2B sales

Tools

HubSpot

Job description

Full-time, 37.5hours per week, based onsite

09:00-17:00 Monday – Friday

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within Unicorn Group operating across different industries and we supply a diverse range of products to global markets.

THE ROLE

We’re seeking a highly motivated, target driven and results-focused Account Development Manager to join our sales team within Unicorn Hygienics, a Unicorn Group company specialising in high-quality washroom products and vending machines.

This is a high-volume outbound role at the heart of our Hygienics sales team, reporting directly to the Head of Sales. You will own and develop a portfolio of existing accounts, driving revenue growth through proactive outbound calling, cross‑selling, and upselling. New accounts brought onboard by our New Business Development Managers will also become part of your developing portfolio.

KEY DUTIES AND RESPONSIBILITIES

• Make a high volume of proactive outbound calls to owned accounts, driving increased spend through relevant product recommendations and timely communication of new offers
• Cross‑sell and upsell across the full product range based on customer needs and purchasing patterns
• Take on new accounts brought onboard by the New Business Development team into your portfolio
• Progress deals through the sales pipeline with pace and discipline, ensuring every opportunity has a clear next action
• Support the NBDM new business acquisition strategy by managing owned accounts with rigour, freeing the New Business Development team to focus on prospecting
• Maintain accurate records of all interactions, deal stages, and opportunities in our HubSpot CRM system
• Handle inbound queries from owned accounts, resolving where possible or escalating appropriately
• Build strong, lasting relationships with owned accounts to drive repeat business, loyalty, and sustained revenue growth
• Handle and resolve customer queries as required, using each interaction as an opportunity to build relationships that support account growth

LEVEL OF QUALIFICATION AND EXPERIENCE REQUIRED

• A proven track record of high-volume outbound calling with a demonstrable ability to drive sales through telephone-based engagement
• Experience using a CRM system (HubSpot or similar) to manage customer records, pipeline activity, and sales reporting
• Experience in account development or a similar role focused on growing revenue within an existing customer base
• Experience working with product‑based businesses or in B2B sales

THE IDEAL CANDIDATE

• Exceptionally driven and determined, with a relentless focus on outbound activity and sales results
• Confident communicator with a highly persuasive and professional telephone manner
• Comfortable working to ambitious targets and KPIs with a competitive, self‑motivated attitude
• Organised and detail‑oriented, able to manage a high volume of accounts and activities simultaneously

WHAT WE OFFER

• 33 days annual leave increasing to 35 days after completion of 2 years’ service.
• Onsite gym open from 6am-11pm, Monday‑ Friday.
• Free onsite parking.
• Income Protection Policy to provide percentage of salary in the event of long‑term sickness*.
• Easy access from Lambeg railway station, M1 Motorway and Belfast City Centre.
• Death in service benefit of 4 times annual salary*.
• Onsite EV charging.

Unicorn Group reserve the right to enhance the essential / desirable criteria in order to facilitate shortlisting if required.

*Eligibility criteria apply

At Unicorn Group, we provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

Should you require any reasonable adjustments throughout our recruitment process, please don't hesitate to let us know.

Visa sponsorship is not available in connection with this vacancy.