Customer Services and Internal Sales Executive

Greiner AG; Dungannon; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Health plan

Pension contributions

Annual leave

Job summary

Greiner AG in Northern Ireland is seeking a Customer Services & Internal Sales Executive to own customer orders and enquiries from start to finish, delivering a responsive, high-quality service. You will also support internal sales activities, identifying opportunities and contributing to business growth.

This role requires excellent communication, strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent communication and relationship-building with customers and colleagues.
• Strong customer focus and commercial awareness.
• Excellent problem-solving and query-handling abilities.
• High level of accuracy and attention to detail.
• Strong time management and prioritisation skills.
• Patience and the ability to remain calm under pressure.
• Good IT skills and ability to work in a fast-paced environment.
• Experience with SAP is advantageous.

Responsibilities

• Take ownership of customer orders and enquiries from start to finish.
• Collaborate across the business to ensure orders are processed smoothly and delivered on time.
• Support internal sales activity by identifying opportunities and developing customer relationships.
• Build and maintain strong relationships with customers to drive satisfaction and growth.

Skills

Excellent communication

Relationship-building

Customer focus

Problem-solving

Attention to detail

Time management

IT skills

Education

5 GCSEs including English & Maths

Tools

SAP

Job description

Job Overview

As a Customer Services & Internal Sales Executive, you'll be at the heart of our customer experience, building strong relationships and ensuring every customer receives a responsive, professional and high-quality service.

You’ll take ownership of customer orders and enquiries from start to finish, working closely with colleagues across the business to ensure orders are processed smoothly, delivered on time and customer expectations are exceeded. Alongside this, you’ll play an important role in supporting our internal sales activity - identifying opportunities, developing customer relationships and contributing to business growth.

This is a varied, customer-facing role where your commercial awareness, attention to detail and ability to build strong relationships will make a real difference.

Your Profile

You will have excellent communication and relationship-building skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. A customer-focused approach, good problem-solving skills and confidence using IT systems are essential. Previous administration, customer service or sales experience would be advantageous.

Essential

• Excellent communication and relationship-building skills with the ability to maintain positive relationships with customers and colleagues.
• Strong customer focus and commercial awareness.
• Excellent problem-solving and query-handling abilities.
• High level of accuracy and attention to detail.
• Strong time management and prioritisation skills.
• Patience and the ability to remain calm when working under pressure.
• Good IT skills and the ability to work effectively within a fast-paced environment.

Desirable

• Minimum of 5 GCSEs (or equivalent) including English Language and Maths.
• Experience in an administrative, customer service, sales or client-facing role.
• Previous experience within a food or food packaging environment.
• Experience of using SAP.
• Export sales or customer service experience.
• Internal sales experience.

Our Offer

• Factory location in Northern Ireland, therefore you must have a permanent right to work in the UK
• 35 hours per week, Monday to Friday
• Annual salary: £30,451 per annum
• Monthly Bonus if KPIs are met
• Fully funded Health Cash Plan to support dental, physio costs etc
• Enhanced Company Sick Pay
• 5% Employer Pension Contributions
• Death in Service Benefit (Salary x 2)
• Enhanced Maternity, Paternity & Adoption Leave
• 1 additional holiday per annum after 5 years' service
• Corporate Women in Business membership for all colleagues
• Diversity Mark Bronze Accredited workplace
• Plus many more including Charity Committee and Social Events across the year