Inside Sales Director, Global Renewals & Subscriptions

Taylor & Francis Group; Abingdon; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Salary + bonus

25 days annual leave

Pension scheme

Private medical insurance

Job summary

Taylor & Francis is seeking an Associate Director of Inside Sales to lead our global Renewals and Retention strategy for small accounts. You will drive the transition to protective subscription models, build strong relationships, and partner with Commercial functions to maximize lifetime value.

You will lead a high‑performing inside sales team, optimize forecasting, and ensure exceptional customer satisfaction through data‑driven decisions and effective coaching.

Qualifications

• Extensive experience in inside sales or account management with leadership responsibility.
• Proven track record in renewals and retention in B2B environments (academic publishing, information services, or SaaS preferred).
• Experience transitioning customers to subscription or protective business models.

Responsibilities

• Drive renewals, retention and growth across ebooks and journals accounts.
• Lead strategic transition to protective subscription models with high customer satisfaction.
• Analyze renewal trends and identify at‑risk accounts for targeted interventions.
• Establish and monitor KPIs on renewal rates, retention, upsell and CSAT.
• Collaborate with Customer Success, Product and Marketing to improve adoption and value.
• Lead and develop a high‑performing inside sales team.

Skills

Renewals

Retention

Leadership

Forecasting

CRM-Salesforce

Team Management

Negotiation

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

CRM analytics

Job description

Taylor & Francis is seeking an Associate Director of Inside Sales to lead our global Renewals and Retention strategy for small accounts. You will drive the transition to protective subscription models, build strong relationships, and partner with Commercial functions to maximize lifetime value.

You will lead a high‑performing inside sales team, optimize forecasting, and ensure exceptional customer satisfaction through data‑driven decisions and effective coaching.