Client Success Architect — Subscriptions & Growth

Reuters; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Thomson Reuters seeks a Customer Success Manager for Subscriptions in a hybrid London-based role. You will drive adoption, build strong client relationships, monitor usage data, and support renewals and growth opportunities.

You will deliver training, generate client-ready insights, and collaborate with product, editorial, and commercial teams to maximise value and retention across a global portfolio.

Qualifications

• Experience in customer success, client services, or account management in B2B media or SaaS.
• Strong communication, written and verbal, with senior stakeholders.
• Comfort interpreting usage data and turning it into insights.
• Experience using CRM systems (Salesforce) for engagement tracking.
• Organisational skills with the ability to manage multiple priorities.
• Experience delivering training, webinars, or presentations.
• Able to collaborate across product, editorial, and commercial teams.

Responsibilities

• Support trials and onboarding programmes to drive adoption.
• Manage a portfolio of clients and ensure maximum value.
• Monitor account health and identify retention actions.
• Assist renewals and growth opportunities with Account Managers.
• Produce client-ready reports from usage data.
• Deliver training sessions and educational content.
• Champion customer feedback to improve loyalty.

Skills

Customer success

Account management

Data analysis

CRM (Salesforce)

Training delivery

Tools

Salesforce

Job description

Thomson Reuters seeks a Customer Success Manager for Subscriptions in a hybrid London-based role. You will drive adoption, build strong client relationships, monitor usage data, and support renewals and growth opportunities.

You will deliver training, generate client-ready insights, and collaborate with product, editorial, and commercial teams to maximise value and retention across a global portfolio.