Inside Sales Leader: Renewals & Growth Strategy

Taylor-and-Franci; Abingdon; Hybrid; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Salary + bonus

25 days annual leave

Private medical insurance

Employee assistance programme

Share Match program

Life assurance

Zusammenfassung

Taylor & Francis is seeking an Associate Director of Inside Sales to lead our global renewals team and shape retention strategies for smaller accounts. You’ll drive the transition to protective subscription models, maximize customer lifetime value, and collaborate across commercial functions to develop compelling propositions.

You will lead, coach, and develop a high-performing team, manage forecasting, and report insights to senior leadership while partnering with Sales Operations to optimize

Qualifikationen

• Extensive experience in inside sales, account management, or customer success with leadership.
• Proven track record managing renewals and retention in B2B environments (academic publishing, information services, or SaaS preferred).
• Experience transitioning customers to subscription or protective business models.

Aufgaben

• Lead the global Inside Sales team focused on renewals and retention.
• Develop and execute retention strategies to maximize renewal rates and minimize churn.
• Collaborate with Customer Success, Product, and Marketing to improve customer experience and drive product adoption.
• Maintain forecasting and provide leadership with insights on performance and trends.
• Partner with Sales Operations to improve processes, tools, and workflows.

Kenntnisse

Inside sales leadership

Renewals & retention

B2B sales

CRM Salesforce

Data analysis

Negotiation

Stakeholder management

Ausbildung

Bachelor's degree

MBA a plus

Tools

Salesforce

Sales analytics tools

Jobbeschreibung

Taylor & Francis is seeking an Associate Director of Inside Sales to lead our global renewals team and shape retention strategies for smaller accounts. You’ll drive the transition to protective subscription models, maximize customer lifetime value, and collaborate across commercial functions to develop compelling propositions.

You will lead, coach, and develop a high-performing team, manage forecasting, and report insights to senior leadership while partnering with Sales Operations to optimize