Inside Sales Coordinator

TN United Kingdom; Woking; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated individual to ensure smooth sales operations and provide exceptional customer service. This role involves coordinating orders, analyzing customer trends, and supporting marketing activities. The ideal candidate will have experience in internal sales or customer service, excellent communication skills, and a solution-oriented mindset. Join a collaborative culture that values teamwork and continuous improvement, and enjoy competitive benefits including a performance-related bonus, matched pension contributions, and private medical insurance. This is a fantastic opportunity to challenge yourself and make a meaningful impact in a thriving environment.

Benefits

Matched Pension Contributions (up to 8%)

Private Medical Insurance

Life Assurance (4x base salary)

25 Days Annual Leave plus Public Holidays

Performance-Related Bonus

Qualifications

• Experience in internal sales or customer service roles is essential.
• Excellent communication and negotiation skills are crucial.

Responsibilities

• Coordinate orders, queries, and complaints for high customer service.
• Maintain and grow the Fernox business through proactive contact.

Skills

Internal Sales Experience

Customer Service Skills

Excellent Communication

Negotiation Skills

Solution-Oriented Approach

Teamwork

Proficiency in MS Office

Knowledge of ERP Systems

Additional Languages

Education

A Level Standard Education

Tools

MS Office

ERP Systems

Job description

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Challenge Yourself and Impact the Future!

Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables, and diagnostic testing services. Fernox has pioneered the development of energy-efficient products for both traditional and renewable technologies in domestic and commercial applications. The business is committed to a progressive Research and Development program and has invested in an extensive in-house R&D team of scientists based in the UK, US, and India. Its headquarters are located in Woking, UK, with manufacturing facilities in the UK and Europe, and offices in France, Germany, Italy, Belgium, Netherlands, Hungary, China, and the US, with plans for further expansion into Eastern Europe and Asia. Fernox operates as a subsidiary of MacDermid Enthone Industrial Solutions, a global producer of high-technology specialty products and technical services, and is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company providing solutions that enhance everyday products.

Who are we looking for?

Our ideal candidate will ensure the smooth operation of regional Fernox sales activities, monitor and analyze customer buying patterns and trends, maintain warehouse stock levels, provide technical support to local customers, support local marketing activities, and liaise with commercial, technical, and marketing projects.

What will you be doing?

• Coordinate all orders, queries, and complaints to ensure high customer service standards
• Maintain and grow the Fernox business through proactive telephone contact with customers and participate in telesales projects, assisting the regional sales team in meeting targets
• Assist management with merchant requests and provide regular reports, including EDI and CMI
• Ensure sales desk and phone lines are covered during office hours
• Process orders and support business activities related to commercial, technical, and marketing projects

Who are you?

Ideally, you will have experience in a similar environment, such as inside sales or customer service. You should have excellent communication skills, be a team player, and willing to take on challenges. You will be educated to at least A Level standard.

What competencies will you need?

• Experience in internal sales or customer service roles
• Excellent communication and negotiation skills
• Solution-oriented approach
• Ability to work in a team and good social skills
• Additional languages are an advantage
• Proficiency in MS Office and good knowledge of ERP systems

We are Offering...

Challenge Yourself and Impact the Future! - We offer a competitive salary plus performance-related bonus. Benefits include matched pension contributions (up to 8%), private medical insurance, cash plan, Life Assurance at four times the base salary, and 25 days of annual leave plus public holidays.

Teamwork - At Element Solutions Inc, you will be part of a collaborative culture promoting continuous improvement through cross-functional partnerships. We foster a strong and transparent management style, enabling us to create high-performing global teams delivering superior solutions for our customers.

Equal Opportunity Employer

Element Solutions Inc and its group of companies are E-Verify participants and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans. We are an Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.