Inside Sales Coordinator

CMA CGM; Liverpool; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave + holidays

Discretionary annual bonus

Enhanced pension scheme

Private healthcare

Cycle to work

Hybrid working

Job summary

CMA CGM Group in Liverpool is seeking an Inside Sales Coordinator to support the Sales Manager and wider team, providing a proactive, customer-centric service to the Short Sea Customer base and developing new business.

You will respond to quotation requests, pursue new customer opportunities, build leads and maintain strong relationships with Trade, Overseas agencies and internal departments. You will update CRM data and support pricing to grow volumes.

Qualifications

• Experience in a Sales / Business Development / Sales Coordination environment.
• Excellent Customer Service skills and ability to build rapport.
• Strong analytical skills and ability to spot trends and opportunities.
• Excellent communication across internal and external stakeholders.
• Resilient, able to manage multiple priorities and meet tight deadlines.
• Problem solver capable of identifying root causes and ensuring resolution.

Responsibilities

• Meet customer requirements professionally and timely, including quotation handling.
• Identify opportunities to connect with potential new customers.
• Build and share new leads, markets and trends with the team.
• Maintain customer relationships and handle enquiries with the Outside sales team.
• Provide regular commentary on accounts, pipelines and business development opportunities.
• Update rate matrix and CRM with key developments.

Skills

Customer service

Analytical thinking

Communication

Problem solving

CRM systems

Microsoft Excel

Tools

CRM software

PowerPoint

Job description

As our Inside Sales Coordinator, you will work closely with the Sales Manager and wider Sales team. This role will ensure a comprehensive and effective all-round Sales service is provided to the Short Sea Customer base. You will be a critical focal point to develop new business, increase volumes, and manage existing Sales agreements to ensure the best possible results are achieved.

Through a proactive and customer-centric approach, you will be a trusted first point of contact, providing competitive rate quotations to suit the needs of new and existing customers. You will be required to proactively identify opportunities to develop new business and supporting the effective management of existing Customer relationships. This will ensure high levels of business retention and identification of cross-selling opportunities to support business growth.

WHAT YOU'LL BE DOING

• Ensure that customer requirements (e.g. responding to quotation requests and seeing these through to successful resolution) are met in a professional and timely manner.
• Proactively identifying and pursuing opportunities to connect with potential new customers
• Build and provide new leads, markets, trends, to share with wider sales team.
• Build rapport with BDM’s, internal departments, Trade and Overseas agencies, ensuring best outcomes for CMA CGM SSL INEURcustomers.
• Regularly partner with Outside sales team to share leads, support, and handle customer enquiries.
• Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities, gains, lost business, pipelines and any other business.
• Liaise closely with Trade teams to secure competitive pricing to develop volumes.
• Analysis of statistical data, identifying opportunities to develop new business and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
• Regularly and accurately updating rate matrix, to support external Sales teams
• Effectively maintain customer relationships through regular and proactive contact.
• Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.
• Attend external customer visits as required, focusing on Key Accounts and top pipeline opportunities, most importantly new business.
• Updating CRM system with relevant information and data (e.g. Customer data, visits, service requirements), and ensuring all relevant internal departments are updated with key developments.
• Support resolution of customer complaints, whilst seeking to identifying root cause of issues to prevent repeat issues in future.

WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE

• Demonstrate experience in a Sales / Business Development / Sales Coordination environment (Shipping and/or Logistics industry experience would be advantageous)
• Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service to our customers
• Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
• Excellent communication skills, with ability to demonstrate experience of building effective relationships at all levels, both internally and externally.
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
• A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
• Flexibility in your approach, able to respond positively and proactively to differing customer requirements
• Strong IT literacy including inhouse CRM systems as well as MS packages including Excel & PowerPoint.

We offer:

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Hybrid working

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

YOUR CAREER - WHY CMA CGM?

At CMA CGM Group, we Rise in Motion. Your career is always on the move - it grows as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.