Inside Sales

Johnson Controls; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in fire suppression solutions is seeking an Inside Sales Engineer to drive sales and manage customer accounts. The candidate will play a key role in selling various protection products while collaborating with outside sales and customer service teams. This position offers competitive salary packages, extensive training opportunities, and strong career development prospects.

Benefits

Competitive salary and commission/bonus plan

Paid holidays and sick pay

Comprehensive benefits package

Extensive product training opportunities

Career development through various career ladders

Zero Harm safety policy

Qualifications

• Experience in a B2B commercial environment preferred.
• Technical knowledge of protection products.

Responsibilities

• Sell products and services to existing customers via phone and online.
• Coordinate account management activities and follow up using CRM.
• Manage sales opportunities and provide back order reporting.

Skills

Customer relationship management

Commercial acumen

Problem-solving

Communication

Tools

Salesforce.com

SAP

Job description

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An exciting opportunity has become available as an Inside Sales Engineer within our Global Products fire suppression business. The role will be responsible for the sales and sales support of products and services for our Vehicle, Kitchen Fire Suppression, Engineered systems and water mechanical portfolios.

The role is responsible for opportunity qualification, commercialization, and lifecycle management.

You will be expected to co-ordinate account management activities, closely co-operating with our outside sales and customer service teams.

What we can offer

• Competitive salary and commission / bonus plan
• Paid holidays and sick pay
• Comprehensive benefits package including 7% match pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle to work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities
• Career development through various career ladders
• Dedication to safety through our Zero Harm policy

How you will do it

You will proactively sell our products and services to existing customers via phone and/or online (occasionally face-to-face). You will have a strong commercial and customer focus, making the partnership between Outside Sales, Customer Service colleagues and our customer.

• Technical Request For Quote (FRQ) review
• Opportunity lifecycle management and follow up via CRM (Salesforce.com) system
• Co-ordinate referrals and report out KPI’s. Owning the process to give maximum value to the referee and customer.
• Account management; back order reporting, forecasting, spend review, credit analysis, drive growth via strategic initiatives.
• Basic Engineering Activity ; drawing review, volume measurements.

What we look for

• The successful candidate will be driven and self-motivated, hungry to sell and provide excellent customer relationship management.
• Self-disciplined to work under own initiative without direct supervision.
• Creative problem solver – able to effectively operate in a dynamic environment with competing time and resource demands.
• Ownership mindset, comfortable making decisions, taking responsibility and accountability for outcomes.
• Excellent written (email) and verbal (telephone / Face-to-face) communication skills.
• Follow structed work practices, via defined workflows meeting key performance indicators.
• Strong commercial acumen with proven ability to partake in tactical commercial decisions.

Preferred

• Experience in a B2B commercial environment.
• Use of ERP (SAP) and CRM (Salesforce.com) Systems
• Technical knowledge of protection products.