Inpatient Admissions Coordinator

NHS National Services Scotland; Melrose; On-site; GBP 19,000 - 24,000; Full time

Job summary

NHS Borders is seeking a motivated Booking Officer to provide an efficient inpatient booking service, coordinating elective admissions with consultants, theatres and bed capacity. You will liaise with wards, theatres and clinical teams to ensure smooth patient flow and accurate waiting list management.

The role requires organised, detail-oriented administration in a healthcare setting, with a professional, calm approach and strong communication skills for internal and external contacts.

Qualifications

• GCSEs or equivalent, including English and Maths, or relevant work experience.
• Proven administrative experience, ideally within a healthcare setting.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• Confident telephone manner and good written communication.
• Ability to prioritise work in a fast-paced environment.
• Professional, calm and patient-focused approach.

Responsibilities

• Book elective inpatient admissions in accordance with consultant availability, theatre schedules and bed capacity.
• Liaise with wards, theatres, pre-assessment clinics, clinical team and managers to ensure coordinated patient flow.
• Work collaboratively with colleagues to support service delivery and manage capacity pressures.
• Manage and maintain inpatient waiting lists, ensure accuracy and prioritisation. Accurately update and maintain patient records using Trak.
• Adhere to Trust policies, procedures and values.
• Participate in training, supervision and service improvement initiatives.
• Undertake other appropriate administrative duties as required by the service.

Skills

Administrative experience

Organisational skills

Attention to detail

Telephone manner

Prioritisation

Patient-focused

Education

GCSEs or equivalent incl English & Maths

Tools

TRAK

Nexus

Infix

Job description

NHS Borders is seeking a motivated Booking Officer to provide an efficient inpatient booking service, coordinating elective admissions with consultants, theatres and bed capacity. You will liaise with wards, theatres and clinical teams to ensure smooth patient flow and accurate waiting list management.

The role requires organised, detail-oriented administration in a healthcare setting, with a professional, calm approach and strong communication skills for internal and external contacts.